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FiOS DVR App Access with Google Wifi Setup

FiOS DVR App Access with Google Wifi Setup

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Registered: ‎07-16-2019

FiOS DVR App Access with Google Wifi Setup

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Hello. Seen a few posts on this subject but wasn't able to find my exact situation. Here's my setup

  • FiOS "One" DVR box connected via ethernet cable to my quantum router (LAN) port
  • Another ethernet cable running from my quantum router to my Google Wifi primary access point WAN

Everything is working just fine with the exception of being able to access my DVR content. For some reason, I can't get the "media server" to come online. I'm able to see a list of my programs from the FiOS TV app but when selecting them (even on my own WiFi) I get a message around not being able to access the server. This also prevents me from downloading any DVR content to take with me on the go (a feature I used to love when I had Comcast). Does anyone know of how you should set this up? I've tried rebooting, refreshing.......plugging the DVR into the other Google WiFi port......all did not work. Any advice would be greatly appreciated Smiley Indifferent

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,593
Registered: ‎06-24-2018

Re: FiOS DVR App Access with Google Wifi Setup

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First thing I would say to try is to disconnect the ethernet cable connected to the DVR. It uses MoCA from the Quantum router. It doesn’t need an ethernet connected to the LAN port. 

Next make sure your Google Wifi is set up in Access Point Mode. If both Quantum and Google are a router you will have a double NAT which may also be causing issues. 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
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Registered: ‎11-04-2008

Re: FiOS DVR App Access with Google Wifi Setup

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Also, Verizon does not support download of DVR content. You can watch remotely, but need to have internet access to do so.


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Contributor
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Registered: ‎09-06-2018

Re: FiOS DVR App Access with Google Wifi Setup

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Did this enable you to access the DVR?  I've tried everything but Verizon doesn't like when you access through any bridge or access point other than the Quantum router. Something is blocked. I was thinking there might need to be a MAC address clone with the google Wifi of the quantum router MAC address...?

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