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FiOS DVR loses connection to the network after Fios Gateway Router upgrade - VERY FRUSTRATED!!!

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Contributor
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Registered: ‎04-15-2015

FiOS DVR loses connection to the network after Fios Gateway Router upgrade - VERY FRUSTRATED!!!

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My Router 
Model Number: 9100EM
 
My Current Plan Details
  • Multi-Room DVR
  • Set Top Box
  • DVR Provisioning
  • Analog Video service
  • Digital Video service
  • Video on Demand Service
  • FiOS TV Prime HD

DVR: Family Room   0000307681052203

 

My Problem

This has been happening for a few weeks now...  our DVR loses connection to network, seems to shut off, tv goes to a light gray screen, performs some sort of download and then and shows the verizon logo on tv.  This process typically takes 5 mintues to complete and on occasion has happened 2-3 times in a row.  This happens very sporadically and typically in the evenings.  We have been on this old hardware for quite some time and have had no issues with it, until lately.

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