FiOS Mobile App -- sub-account access (err code 320)
RobHunt
Contributor - Level 1

Installed FiOS mobile app on my wife's iPad and my son's Android tablets.  Both have their own Vzn login (aka sub-account) and both sub-accounts are checked as " This account can access FiOS TV Online" in each's profile settings (via Vzn's residential acct web mgmt interface)  (In fact, my wife is noted as an administrator.)

 

Logging in from either tablet produces the following message for both:

 

image

 

 

 

And when I click "Manage Sub Account Access link:

image

 

the webpage responds "We are unable to process your request at this time."

 

 

 

0 Likes
Re: FiOS Mobile App -- sub-account access (err code 320)
PJL
Master - Level 3

You need to activate parential controls for the subaccounts via MyVerizon, and then allow full access for the subaccounts.  Without this step the subaccounts are assumed to not have content access even though you may have enabled video access.

0 Likes
Re: FiOS Mobile App -- sub-account access (err code 320)
RobHunt
Contributor - Level 1

@PJL wrote:

You need to activate parential controls for the subaccounts via MyVerizon, and then allow full access for the subaccounts.  Without this step the subaccounts are assumed to not have content access even though you may have enabled video access.


I'm assuming that's the "Manage Sub Account Access>" link under the profile, in which case, "We are unable to process your request at this time." is still the response (and stall point in this process).

 

<Smiley Sad sigh>

 

 

0 Likes
Re: FiOS Mobile App -- sub-account access (err code 320)
mfizzy
Specialist - Level 1

Check premission on the TV Central page. There is a gear at the top of the page which has parental controls. Make sure the sub account are enabled there.

0 Likes
Re: FiOS Mobile App -- sub-account access (err code 320)
RobHunt
Contributor - Level 1

@hlppls wrote:

Check premission on the TV Central page. There is a gear at the top of the page which has parental controls. Make sure the sub account are enabled there.


Thanks for that arcane navigation.  Sadly, there's still something wrong with Verizon's back-end as I'm now getting "Changes not saved due to backend failure. Please try after sometime."

0 Likes
Re: FiOS Mobile App -- sub-account access (err code 320)
Greg26001
Contributor - Level 2

Is it possible to restrict a sub-account only to specific services?  Such as allow them on ESPN but not Cinemax?

0 Likes
Re: FiOS Mobile App -- sub-account access (err code 320)
RobHunt
Contributor - Level 1

@Greg2600 wrote:

Is it possible to restrict a sub-account only to specific services?  Such as allow them on ESPN but not Cinemax?


It appears that an account administrator/acct-holder can limit content by both the provider (i.e. channel) and by content/maturity rating.

 

 

That is, if the web interface doesn't continue to fail when attempting to set such limits.

 

0 Likes
Re: FiOS Mobile App -- sub-account access (err code 320)
Greg26001
Contributor - Level 2

Ha ha yes that is what I'm getting as well.

0 Likes
Re: FiOS Mobile App -- sub-account access (err code 320)
AtomicRooster
Contributor - Level 1

"Changes not saved due to backend failure. Please try after sometime."

I get the same message on any browser I try. What gives here?

0 Likes