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Installed FiOS mobile app on my wife's iPad and my son's Android tablets. Both have their own Vzn login (aka sub-account) and both sub-accounts are checked as "✔ This account can access FiOS TV Online" in each's profile settings (via Vzn's residential acct web mgmt interface) (In fact, my wife is noted as an administrator.)
Logging in from either tablet produces the following message for both:
And when I click "Manage Sub Account Access link:
the webpage responds "We are unable to process your request at this time."
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You need to activate parential controls for the subaccounts via MyVerizon, and then allow full access for the subaccounts. Without this step the subaccounts are assumed to not have content access even though you may have enabled video access.
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@PJL wrote:You need to activate parential controls for the subaccounts via MyVerizon, and then allow full access for the subaccounts. Without this step the subaccounts are assumed to not have content access even though you may have enabled video access.
I'm assuming that's the "Manage Sub Account Access>" link under the profile, in which case, "We are unable to process your request at this time." is still the response (and stall point in this process).
< sigh>
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Check premission on the TV Central page. There is a gear at the top of the page which has parental controls. Make sure the sub account are enabled there.
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@hlppls wrote:Check premission on the TV Central page. There is a gear at the top of the page which has parental controls. Make sure the sub account are enabled there.
Thanks for that arcane navigation. Sadly, there's still something wrong with Verizon's back-end as I'm now getting "Changes not saved due to backend failure. Please try after sometime."
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Is it possible to restrict a sub-account only to specific services? Such as allow them on ESPN but not Cinemax?
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@Greg2600 wrote:Is it possible to restrict a sub-account only to specific services? Such as allow them on ESPN but not Cinemax?
It appears that an account administrator/acct-holder can limit content by both the provider (i.e. channel) and by content/maturity rating.
That is, if the web interface doesn't continue to fail when attempting to set such limits.
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Ha ha yes that is what I'm getting as well.
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"Changes not saved due to backend failure. Please try after sometime."
I get the same message on any browser I try. What gives here?