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FiOS Mobile App -- sub-account access (err code 320)

FiOS Mobile App -- sub-account access (err code 320)

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Bronze Contributor I
Bronze Contributor I
Posts: 58
Registered: ‎08-20-2013
Message 1 of 9
(2,667 Views)

 

Installed FiOS mobile app on my wife's iPad and my son's Android tablets.  Both have their own Vzn login (aka sub-account) and both sub-accounts are checked as " This account can access FiOS TV Online" in each's profile settings (via Vzn's residential acct web mgmt interface)  (In fact, my wife is noted as an administrator.)

 

Logging in from either tablet produces the following message for both:

 

err-32

 

 

 

And when I click "Manage Sub Account Access link:

err-320-step-2

 

the webpage responds "We are unable to process your request at this time."

 

 

 

8 REPLIES 8
Gold Contributor V
Gold Contributor V
Posts: 2,070
Registered: ‎08-07-2008
Message 2 of 9
(2,655 Views)

You need to activate parential controls for the subaccounts via MyVerizon, and then allow full access for the subaccounts.  Without this step the subaccounts are assumed to not have content access even though you may have enabled video access.

Bronze Contributor I
Bronze Contributor I
Posts: 58
Registered: ‎08-20-2013
Message 3 of 9
(2,651 Views)

@PJL wrote:

You need to activate parential controls for the subaccounts via MyVerizon, and then allow full access for the subaccounts.  Without this step the subaccounts are assumed to not have content access even though you may have enabled video access.


I'm assuming that's the "Manage Sub Account Access>" link under the profile, in which case, "We are unable to process your request at this time." is still the response (and stall point in this process).

 

<Smiley Sad sigh>

 

 

Silver Contributor I
Silver Contributor I
Posts: 395
Registered: ‎11-09-2013
Message 4 of 9
(2,626 Views)

Check premission on the TV Central page. There is a gear at the top of the page which has parental controls. Make sure the sub account are enabled there.

Bronze Contributor I
Bronze Contributor I
Posts: 58
Registered: ‎08-20-2013
Message 5 of 9
(2,607 Views)

@hlppls wrote:

Check premission on the TV Central page. There is a gear at the top of the page which has parental controls. Make sure the sub account are enabled there.


 

Thanks for that arcane navigation.  Sadly, there's still something wrong with Verizon's back-end as I'm now getting "Changes not saved due to backend failure. Please try after sometime."

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Bronze Contributor II
Bronze Contributor II
Posts: 115
Registered: ‎04-30-2009
Message 6 of 9
(2,557 Views)

Is it possible to restrict a sub-account only to specific services?  Such as allow them on ESPN but not Cinemax?

Bronze Contributor I
Bronze Contributor I
Posts: 58
Registered: ‎08-20-2013
Message 7 of 9
(2,549 Views)

@Greg2600 wrote:

Is it possible to restrict a sub-account only to specific services?  Such as allow them on ESPN but not Cinemax?


 

It appears that an account administrator/acct-holder can limit content by both the provider (i.e. channel) and by content/maturity rating.

 

 

That is, if the web interface doesn't continue to fail when attempting to set such limits.

 

Bronze Contributor II
Bronze Contributor II
Posts: 115
Registered: ‎04-30-2009
Message 8 of 9
(2,532 Views)

Ha ha yes that is what I'm getting as well.

Bronze Contributor I
Bronze Contributor I
Posts: 73
Registered: ‎07-27-2010
Message 9 of 9
(2,392 Views)

"Changes not saved due to backend failure. Please try after sometime."

 

I get the same message on any browser I try. What gives here?

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