FiOS Mobile app for Android on Samsung Galaxy Note Pro 12.2
Lets_Go_Mets
Enthusiast - Level 3

I've been using the FiOS Mobile app for Android for months with no issue on my Samsung Galaxy Note Pro 12.2

Just a few days ago, I started to get a sign in error S2-99 Invalid User ID and/or Password

I can still login to my FiOS account on verizon.net and my email account so I know that's not the issue. 

Is anyone else experiencing this issue? I've searched and can't find any info.

Tags (1)
Re: FiOS Mobile app for Android on Samsung Galaxy Note Pro 12.2
xillib1
Enthusiast - Level 1

I just started getting the same error logging in on my Motorola Droid Turbo. I uninstalled and reinstalled and I can still log into the My FiOS app and online at the website. Very frustrating. Can't watch anything on the go.

Re: FiOS Mobile app for Android on Samsung Galaxy Note Pro 12.2
BeeMee
Enthusiast - Level 1

I am also getting this error message... I tried the app on two different devices and received the same message...   Has Verizon acknowledged the issue?

Re: FiOS Mobile app for Android on Samsung Galaxy Note Pro 12.2
rovervic
Enthusiast - Level 2

Im gettig teh same problem. I cant sign in and get an error s2-99

Re: FiOS Mobile app for Android on Samsung Galaxy Note Pro 12.2
sewers1
Enthusiast - Level 2

same thing here   fios mobile says incoorect password error code s2-99. pw is correct. tech on phone for 1/2 hour then tells me that they are working on android issues

Re: FiOS Mobile app for Android on Samsung Galaxy Note Pro 12.2
sewers1
Enthusiast - Level 2

fios mobile does work on my ipad so maybe the android issue is correct

Re: FiOS Mobile app for Android on Samsung Galaxy Note Pro 12.2
sewers1
Enthusiast - Level 2

 when i try a  random/bogus  pw i get error code s2-1011

Re: FiOS Mobile app for Android on Samsung Galaxy Note Pro 12.2
CRobGauth
Community Leader
Community Leader

I used app to report issue as well as sent to @verizonsupport

Re: FiOS Mobile app for Android on Samsung Galaxy Note Pro 12.2
CRobGauth
Community Leader
Community Leader

Heard from support.

They are escalating to mobile app support as it is a different group.

Re: FiOS Mobile app for Android on Samsung Galaxy Note Pro 12.2
BeeMee
Enthusiast - Level 1
Thanks!