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FiOS Mobile app for Android on Samsung Galaxy Note Pro 12.2

FiOS Mobile app for Android on Samsung Galaxy Note Pro 12.2

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Copper Contributor Lets_Go_Mets
Copper Contributor
Posts: 20
Registered: ‎03-06-2011
Message 1 of 55
(5,137 Views)

I've been using the FiOS Mobile app for Android for months with no issue on my Samsung Galaxy Note Pro 12.2

 

Just a few days ago, I started to get a sign in error S2-99 Invalid User ID and/or Password

 

I can still login to my FiOS account on verizon.net and my email account so I know that's not the issue. 

 

Is anyone else experiencing this issue? I've searched and can't find any info.

54 REPLIES 54
Contributor xillib
Contributor
Posts: 2
Registered: ‎02-15-2013
Message 2 of 55
(5,093 Views)

I just started getting the same error logging in on my Motorola Droid Turbo. I uninstalled and reinstalled and I can still log into the My FiOS app and online at the website. Very frustrating. Can't watch anything on the go.

Contributor BeeMee
Contributor
Posts: 2
Registered: ‎06-12-2016
Message 3 of 55
(5,079 Views)

I am also getting this error message... I tried the app on two different devices and received the same message...   Has Verizon acknowledged the issue?

Copper Contributor rovervic
Copper Contributor
Posts: 6
Registered: ‎09-10-2011
Message 4 of 55
(5,073 Views)

Im gettig teh same problem. I cant sign in and get an error s2-99

Contributor sewers
Contributor
Posts: 4
Registered: ‎06-12-2016
Message 5 of 55
(5,051 Views)

same thing here   fios mobile says incoorect password error code s2-99. pw is correct. tech on phone for 1/2 hour then tells me that they are working on android issues

Contributor sewers
Contributor
Posts: 4
Registered: ‎06-12-2016
Message 6 of 55
(5,050 Views)

fios mobile does work on my ipad so maybe the android issue is correct

Contributor sewers
Contributor
Posts: 4
Registered: ‎06-12-2016
Message 7 of 55
(5,048 Views)

 when i try a  random/bogus  pw i get error code s2-1011

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,649
Registered: ‎11-04-2008
Message 8 of 55
(5,043 Views)

I used app to report issue as well as sent to @verizonsupport


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,649
Registered: ‎11-04-2008
Message 9 of 55
(5,020 Views)

Heard from support.

They are escalating to mobile app support as it is a different group.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Contributor BeeMee
Contributor
Posts: 2
Registered: ‎06-12-2016
Message 10 of 55
(5,017 Views)
Thanks!
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