06-12-2016 07:01 AM
I've been using the FiOS Mobile app for Android for months with no issue on my Samsung Galaxy Note Pro 12.2
Just a few days ago, I started to get a sign in error S2-99 Invalid User ID and/or Password
I can still login to my FiOS account on verizon.net and my email account so I know that's not the issue.
Is anyone else experiencing this issue? I've searched and can't find any info.
06-12-2016 11:12 AM
I just started getting the same error logging in on my Motorola Droid Turbo. I uninstalled and reinstalled and I can still log into the My FiOS app and online at the website. Very frustrating. Can't watch anything on the go.
06-12-2016 01:37 PM
I am also getting this error message... I tried the app on two different devices and received the same message... Has Verizon acknowledged the issue?
06-12-2016 01:56 PM
Im gettig teh same problem. I cant sign in and get an error s2-99
06-12-2016 03:20 PM
same thing here fios mobile says incoorect password error code s2-99. pw is correct. tech on phone for 1/2 hour then tells me that they are working on android issues
06-12-2016 03:21 PM
fios mobile does work on my ipad so maybe the android issue is correct
06-12-2016 04:44 PM
I used app to report issue as well as sent to @verizonsupport
06-12-2016 06:56 PM
Heard from support.
They are escalating to mobile app support as it is a different group.