FiOS TV App Streaming Issue (Orbi Mesh Setup)

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Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎12-21-2014

FiOS TV App Streaming Issue (Orbi Mesh Setup)

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Having an issue streaming from the DVR to the FiOS TV app. We have the FiOS approved Orbi Mesh System (purchased directly from Verizon) connected to the Quantum Gateway Router. It was working fine for months and now we get an error (9-6-23-653-021) or it doesn't connect at all. I have restarted the media STBs as indicated when troubleshooting within the app, the Orbi routers and the Quantum Gateway Router. It seems to be able to stream when I use my iphone as a hot spot (cellular) and it's off the Orbi wifi. Before I open a ticket with FiOS, does anyone have a suggestion?

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,906
Registered: ‎11-04-2008

Re: FiOS TV App Streaming Issue (Orbi Mesh Setup)

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Using the Verizon Orbi allows it to be used as an extender.

Plus (if they haven't done it yet, it is planned) it will support the new wireless STBs.


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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,906
Registered: ‎11-04-2008

Re: FiOS TV App Streaming Issue (Orbi Mesh Setup)

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What model DVR do you have?

Have you tried first connecting to WIFI on G1100?


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Platinum Contributor I
Platinum Contributor I
Posts: 5,120
Registered: ‎10-18-2016

Re: FiOS TV App Streaming Issue (Orbi Mesh Setup)

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See if anyone can assist here https://www.dslreports.com/forum/vzfiber

it may be the Orbi from fios is messed up as others have posted. I would have purchased the Orbi from the manufacturer and not verizon.

 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,906
Registered: ‎11-04-2008

Re: FiOS TV App Streaming Issue (Orbi Mesh Setup)

Message 4 of 4
(1,439 Views)

Using the Verizon Orbi allows it to be used as an extender.

Plus (if they haven't done it yet, it is planned) it will support the new wireless STBs.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

View solution in original post

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