09-08-2019 08:17 PM
Ok, turns out this problem has been going on for almost 6 months! **bleep**?!
The problem originated with the 4100 series. We were using the receiver to verify the audio output of the boxes, which is always Dolby 5.1 regardless of original source. Look back at some of my posts and you'll see documented proof of the original signal, and the processing being applied by the 4100. Not only is the box converting everything to 5.1, but Dolby Audio compression is being applied regardless of your settings in the menu. The compression settings only apply to the analog audio outside, not the optical or HDMI outs. Like I said, please contact Verizon support directly.
09-13-2019 06:27 PM
09-20-2019 07:18 PM
09-22-2019 01:43 PM - last edited on 09-22-2019 02:59 PM by LawrenceC
The following thread mentions some picture quality issues with the older VMS-1100, which my testing has confirmed. It seems one currently has to pick between surround sound and best picture quality.
If picture quality is more important to you than having surround sound, then think twice before downgrading to the VMS-1100 from the VMS-4100.
Verizon, can you PLEASE, PLEASE fix the surround sound issue with the VMS-4100 soon? (so it doesn't drop the center channel, and maybe more troubles) Many of us want to hear *and* see our FiOS TV content in the high quality that we expected.