09-08-2019 08:17 PM
Ok, turns out this problem has been going on for almost 6 months! **bleep**?!
The problem originated with the 4100 series. We were using the receiver to verify the audio output of the boxes, which is always Dolby 5.1 regardless of original source. Look back at some of my posts and you'll see documented proof of the original signal, and the processing being applied by the 4100. Not only is the box converting everything to 5.1, but Dolby Audio compression is being applied regardless of your settings in the menu. The compression settings only apply to the analog audio outside, not the optical or HDMI outs. Like I said, please contact Verizon support directly.
09-13-2019 06:27 PM
09-20-2019 07:18 PM