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FiOS, TiVo, and CableCards

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Contributor
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Posts: 3
Registered: ‎05-20-2009

FiOS, TiVo, and CableCards

Message 1 of 106
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Can someone please break down the prices Verizon charges if you have a TiVo HD that accepts an M cablecard?  Ie, truck roll is x amount and cablecard is x amount per month.

 

Thank you

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Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008

Re: FiOS, TiVo, and CableCards

Message 2 of 106
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truck roll = free

per month = 3.99

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Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008

Re: FiOS, TiVo, and CableCards

Message 2 of 106
(29,352 Views)

truck roll = free

per month = 3.99

View solution in original post

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Contributor
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Registered: ‎05-20-2009

Re: FiOS, TiVo, and CableCards

Message 3 of 106
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Wow, thanks for being so fast!!

 

I just got off of the phone and they told me it would be $80...I'll call back shortly and get it straightened out with them.

 

Thanks again...

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Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008

Re: FiOS, TiVo, and CableCards

Message 4 of 106
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in the last 2 months I have had 2 of them installed 2 different times, at no cost. There use to be a cost to it, but they have removed the truck roll cost. I believe they did that because you can not opt out of a truck roll for a cablecard. I was told by the first rep when I get my first card installed, there is no way that they can even bill for a cablecard truck roll, and if somehow they could it would be removed from the bill.
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Registered: ‎06-01-2009

Re: FiOS, TiVo, and CableCards

Message 5 of 106
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I was just told by Verizon that I will need two M-cards and be charged $3.99 for each.  Why two?  It seems like others have only 1.  My Tivo is Series 3.

 

I know I should have asked while on the phone, but didn't.

 

Thanks

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Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008

Re: FiOS, TiVo, and CableCards

Message 6 of 106
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You wil need only 1 multi stream m-card. Older tivos would need 2, but not yours.
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Registered: ‎06-01-2009

Re: FiOS, TiVo, and CableCards

Message 7 of 106
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Thanks Tim.  The Verizon-rep didn't even ask me what kind of Tivo I had and when I initially had the FiOS hooked up they said the Series 2 I had wouldn't work at all with the system. 

 

Thanks again.

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Registered: ‎06-05-2009

Re: FiOS, TiVo, and CableCards

Message 8 of 106
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Can someone explain how you get them to come out with cablecards without charging the $80 truck roll fee?  I just got off the phone with both customer service and customer retention and was told that the only way I could get cablecards for my Tivos was if I paid the $80 truck roll fee.  I'd love to stay with Verizon FIOS but I'm not willing to pay that kind of fee just to get cablecards.  My next best option is to switch to Comcast, but before I give them a call I thought I should check here first.
 
How do you get Verizon to give you cablecards without charging the $80 truck roll fee?
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Silver Contributor I
Silver Contributor I
Posts: 218
Registered: ‎11-01-2008

Re: FiOS, TiVo, and CableCards

Message 9 of 106
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Last time I checked the truck roll for cable cards was free because verizon requires a technician to install them.  Their not offered to be mailed out like other STB for this particular reason.  I would recommend calling in to our sales department and escalating, then mention that fact.  Should help you along a bit. 

TheSanchez
Verizon Telecom
Verizon Content Management Center




Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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Contributor
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Posts: 2
Registered: ‎06-10-2009

Re: FiOS, TiVo, and CableCards

Message 10 of 106
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I just experienced the same frustration atempting to order cable cards.  I was told I would be called back by a supervisor in 24-48 hours!  Can you provide some way to contact someone that will listen to reason?

 

$80 for a technician to arrive sometime between 8am-5pm (means I also lose a day's pay) to install a product that is going to provide additional recurring revenue to Verizon is too much to keep me subscribing.

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