Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

FiOS service drops out everytime it rains

Reply
Contributor
Contributor
Posts: 1
Registered: ‎06-06-2013

FiOS service drops out everytime it rains

Message 1 of 3
(3,494 Views)

I'm having a recurring issue that is starting to become annoying. I've recently signed up for FiOS TV and digital voice since the price of internet alone is creeping up to the point of having all three services already. Ever since they came and installed my service, when it rains, my serivce drops out. The globe light on my router goes out, my set top box says no channels can be displayed, and I receive no dial tone on my phone.

 

The first night this happened, it was a light to mid rain. I tried to troubleshoot the box directly and it recommended a reboot. The box kept rebooting and shutting off (displaying the 8888 on the display off and on for 20 minutes). I went out to the ONT box which is outside on the back of my house and noticed all the lights were off. I unplugged and plugged it back on, but no lights came on. I then went back in (to my constantly rebooting STB) and unplugged that and then back in. I then called Verizon support, the automated agent came sent a signal to test it, transferred me to an agent, which at this time, everything came back on, so I hung up.

 

I live in Florida so the rain comes here pretty frequently. Is my issue because my ONT box is outside and the rain is causing problems? Or is it a wiring problem in my home? I have the wire maitenance plan and hope that covers anything that can be done to fix this. I can't have my service constantly out everytime it decides to pour a little bit.

 

And at this time, my service is out because of the inclement weather that we are experiencing now. This is very frustrating.

 

 

2 REPLIES 2
Silver Contributor III
Silver Contributor III
Posts: 375
Registered: ‎10-23-2008

Re: FiOS service drops out everytime it rains

Message 2 of 3
(3,462 Views)

Interesting problem. The whole point of getting "cable" instead of satellite is to be able to have service during inclement weather. It sounds like you've done a pretty good job of troubleshooting the issue already.

 

If I were you, I would try one more thing to help isolate the cause of the problem. When your service is working, and it is dry outside, I would use the hose or sprinkler on the exterior ONT. (Just be careful if you are holding the hose while doing this test to make sure that you are not wet/barefoot/grounded. If it is a full electrical short, you don't want to find out the hard way.) If your service drops during this test, you know the cause. And if you have a Verizon wiring maintenance plan, it should not cost you anything regardless of where the problem lies.


Find this post helpful, informative or just something you agree with? Click the red ‘thumbs-up’ button.
Did this post solve your problem? Click the green ‘Accept as Solution’ button.

Gold Contributor V
Gold Contributor V
Posts: 2,069
Registered: ‎08-07-2008

Re: FiOS service drops out everytime it rains

Message 3 of 3
(3,450 Views)

@MattamusPrime wrote:

I'm having a recurring issue that is starting to become annoying. I've recently signed up for FiOS TV and digital voice since the price of internet alone is creeping up to the point of having all three services already. Ever since they came and installed my service, when it rains, my serivce drops out. The globe light on my router goes out, my set top box says no channels can be displayed, and I receive no dial tone on my phone.

 

The first night this happened, it was a light to mid rain. I tried to troubleshoot the box directly and it recommended a reboot. The box kept rebooting and shutting off (displaying the 8888 on the display off and on for 20 minutes). I went out to the ONT box which is outside on the back of my house and noticed all the lights were off. I unplugged and plugged it back on, but no lights came on. I then went back in (to my constantly rebooting STB) and unplugged that and then back in. I then called Verizon support, the automated agent came sent a signal to test it, transferred me to an agent, which at this time, everything came back on, so I hung up.

 

I live in Florida so the rain comes here pretty frequently. Is my issue because my ONT box is outside and the rain is causing problems? Or is it a wiring problem in my home? I have the wire maitenance plan and hope that covers anything that can be done to fix this. I can't have my service constantly out everytime it decides to pour a little bit.

 

And at this time, my service is out because of the inclement weather that we are experiencing now. This is very frustrating.

 

 


You should not have hung up but let Verizon complete the service call troubleshooting.  It sounds like you have a problem with the ONT installation that likely Verizon needs to fix.  Report the problem again and let them have a chance to fix it.  This should not happen.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.