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Fios Channel Guide - 60 second delays... TV's can't access DVR/STB, nor use online mobile app

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Posts: 2
Registered: ‎07-03-2014

Fios Channel Guide - 60 second delays... TV's can't access DVR/STB, nor use online mobile app

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I am having trouble accessing my DVR from the web and mobile apps. The system says my DVR isn't responding. I am also unable to remotely program my DVR using the mobile app. It works intermitently and resetting the DVR (power cycle) doesn't have any coorelating effect. If I get the error, I will reset the DVR and router (which doesn't solve the problem) then leave it for a few days. When I come back to the web interface soemtimes it works, sometimes it doesn't.

 

ALSO

 

Often times one of our mostly watched TV's in the family room hangs or has intermittent latency when changing from channel to channel on the channel guide from the remote.  We have to wait literally 30 - 60 seconds before it starts responding again.  It will responsive for the first 5 seconds and them the 60 second delay.  Replaced, batteries on remote, no effect.  Reboot the STB almost daily but the issue continues after a reboot.  ( BTW this is our second STB in this room  

 

How many STBs do I have to reboot on daily basis before someone acknowledges that the service is not working properly?

 

HELP

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Silver Contributor V
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Posts: 628
Registered: ‎06-06-2014

Re: Fios Channel Guide - 60 second delays... TV's can't access DVR/STB, nor use online mobile app

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(1,089 Views)

@Dragon750 wrote:

I am having trouble accessing my DVR from the web and mobile apps. The system says my DVR isn't responding. I am also unable to remotely program my DVR using the mobile app. It works intermitently and resetting the DVR (power cycle) doesn't have any coorelating effect. If I get the error, I will reset the DVR and router (which doesn't solve the problem) then leave it for a few days. When I come back to the web interface soemtimes it works, sometimes it doesn't.

 

ALSO

 

Often times one of our mostly watched TV's in the family room hangs or has intermittent latency when changing from channel to channel on the channel guide from the remote.  We have to wait literally 30 - 60 seconds before it starts responding again.  It will responsive for the first 5 seconds and them the 60 second delay.  Replaced, batteries on remote, no effect.  Reboot the STB almost daily but the issue continues after a reboot.  ( BTW this is our second STB in this room  

 

How many STBs do I have to reboot on daily basis before someone acknowledges that the service is not working properly?

 

HELP


Have you tried rebooting the ONT?

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Posts: 3
Registered: ‎02-04-2012

Re: Fios Channel Guide - 60 second delays... TV's can't access DVR/STB, nor use online mobile app

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Same problem.  Before and since the "new look" guide.

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Registered: ‎02-04-2012

Re: Fios Channel Guide - 60 second delays... TV's can't access DVR/STB, nor use online mobile app

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OK I hope this helps other.  The Channel Guide communicates through the Wi-Fi router.  You will have a router whether you have Verizon Data Service or not.

 

Here were my symptoms: 

1)  I'd click the Channel Guide

2)  The Channel Guide would appear

3)  I would click buttons like advance, page up, page down, etc. and nothing would happen for sometimes up to a minute or more

4)  When it finally did respond, all the commands I entered execute in sequence.

 

All you have to do is unplug your router and let it sit for say 30 seconds.  Then turn it on.

 

You may also want to completely unplug power to your DVR, let it sit for 30 seconds and then turn it back on and let it re-boot.

 

That should solve your problem.

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Platinum Contributor III Platinum Contributor III
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Posts: 4,437
Registered: ‎12-16-2012

Re: Fios Channel Guide - 60 second delays... TV's can't access DVR/STB, nor use online mobile app

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(973 Views)

@DougMH wrote:

OK I hope this helps other.  The Channel Guide communicates through the Wi-Fi router.  You will have a router whether you have Verizon Data Service or not.

 

Here were my symptoms: 

1)  I'd click the Channel Guide

2)  The Channel Guide would appear

3)  I would click buttons like advance, page up, page down, etc. and nothing would happen for sometimes up to a minute or more

4)  When it finally did respond, all the commands I entered execute in sequence.

 

All you have to do is unplug your router and let it sit for say 30 seconds.  Then turn it on.

 

You may also want to completely unplug power to your DVR, let it sit for 30 seconds and then turn it back on and let it re-boot.

 

That should solve your problem.


The preferred solution is to go to the menu/customer support/top tools/Fix FIos Tv problems.  It does a bunch of resets and reboots the stb/dvr.

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