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Fios Mobile App Can't Get Channels Away From House

Fios Mobile App Can't Get Channels Away From House

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Contributor Buzzard
Contributor
Posts: 2
Registered: ‎11-28-2018
Message 1 of 2
(116 Views)

    I am unable to access any channels on fio s mobile app. Gives me a message stating need to be near box. One of reason I got this was to be able to watch programs while sitting in M.D. Offices and for waiting for granddaughter and when I'm camping. It worked the first week hasn't worked since even reset . Spoken with agent several days ago and it still doesn't work . Works fine in house lol. Will call back while at car dealer tomorrow if I don't hear from you

 

1 REPLY
MVP CRobGauth MVP
MVP
Posts: 6,993
Registered: ‎11-04-2008
Message 2 of 2
(62 Views)

Try removing and reinstalling the app.

If you still have issues, use the in app request for help.
They can see logs of what is going on.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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