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Fios Mobile App Not Working After iOS 11 Upgrade

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Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎10-10-2017

Re: Fios Mobile App Not Working After iOS 11 Upgrade

Message 11 of 32
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Turns out re-setting network connections did not fix the Fios App issue with the iPad. Still crashing almost immediately after opening the app. Any ideas?

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Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎09-26-2017

Re: Fios Mobile App Not Working After iOS 11 Upgrade

Message 12 of 32
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Did you uninstall and reinstall all mobile devices from the Set-Top box? 

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Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎09-26-2017

Re: FIOS App on iPad

Message 13 of 32
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I would update iPad to latest running iOS system. Along with what Verizon suggested you still have to remove mobile devices ALL First important. When the system comes back up then install the or add (same thing) your mobile devices. Hope this works for you I know how frustrated I was when my devices crashed. Mine only worked with WiFi off. 

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Contributor
Contributor
Posts: 3
Registered: ‎10-15-2017

Re: Fios Mobile App Not Working After iOS 11 Upgrade

Message 14 of 32
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Are there instructions for this?

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Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎09-26-2017

Re: Fios Mobile App Not Working After iOS 11 Upgrade

Message 15 of 32
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No which I felt to be an issue and informed FIOS they need to have it in a troubleshoot book and sent to all customers. I called in and I was directed step-by-step. I just remembered most of it. Try calling FIOS and tell them you need assistance removing and re-adding your devices and resetting the DVR box to accommodate the new iOS update. 

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Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎10-10-2017

Re: Fios Mobile App Not Working After iOS 11 Upgrade

Message 16 of 32
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Folks, either we're on different wavelengths or I need some basic training; don't understand the talk of 'set top boxes,' by which I assume is meant the Verizon box for cable TV (?).

The iPad works wirelessly over my router-enabled WiFi; how does the set top box come into play? And as I type this I'm at my Dad's who has another service provider, and the mobile app works correctly to allow TV streaming.

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Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎09-26-2017

Re: Fios Mobile App Not Working After iOS 11 Upgrade

Message 17 of 32
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I too thought the same thing and kept readjusting my router only to find out it has absolutely nothing to do with the router. It’s the Set Top box that needs to be reset. I too was shocked but after following all of the instructions it worked. Your iPad will work other places mine did too just not at home. If you are having the same issues I had,  this is the only resolve. I did list a few instructions on what I did at the very beginning of my post. You may just have to call a tech.

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Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎09-26-2017

Re: Fios Mobile App Not Working After iOS 11 Upgrade

Message 18 of 32
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Yes, the MAIN Set Top box in your home is the Dvr box. 

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Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎10-10-2017

Re: Fios Mobile App Not Working After iOS 11 Upgrade

Message 19 of 32
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OK, got it; thx much.

Contributor
Contributor
Posts: 4
Registered: ‎10-16-2017

Re: Fios Mobile App Not Working After iOS 11 Upgrade

Message 20 of 32
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You said "the service tech had to uninstall all of my mobile devices from the set top box and reload them...", is this something different from the deactivate/activate option that is in settings?...is this something only a tech can do?

 

I tried all that was suggested and nothing is helping.

 

PS: my ipad is older and still on 9.3.5, it also worked fine up until about 3-4 weeks ago (might be coincidence that IOS 11 came out around the same time?) and since then is seeing the same symptoms, streams for about 30 seconds, stops and then the same error about connecting to network/retry.

 

Thanks for any and all assistance...

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