I recently upgraded to iOS 11 now my Fios Mobile App isn’t working. It crashes after trying to load and I am not happy. Called Verizon, was on the phone for an hour doing the same things over and over again to resolve the issue to the point I had to end the call. I am frustrated because I am paying for a service I can, Now, no longer utilize. Is anyone else having this issue? Who fixes the bug... Apple or Verizon? And how long will I be unable to use my mobile service. All other Apps works. Please Help! Thanks!

Verizon Support had me go to Settings, General, Reset (at bottom of General options), then Reset Network Connections.Had to re-enter p/w to get WiFi back up, but fix seems to have worked on both iPhone and iPad.

I deleted the app then reloaded it and it worked OK

I'm having the same problem. It worked yestereday but now it says that the FIOS app is no longer available. After restarting my phone and trying3x I hit delete by mistake and NOW ITS GONE!

My app has been unstable for several months now. The app just cannot see any set top boxes. Verizon fixed it once by resetting something, I forget what but the problem came back a week or so later. I was able to fix it myself by unauthorizing my iphone. But it came back a few days later. Since you can only authorize/unauthorize 2 times I had to find something else. My set top boxes do not have a add/remove devices option, probably because none of them are DVR's. I renamed the kitchen set top box now the app is working again. Not sure how long that will last.

How do you make these changes to the set top box?

I followed the instructions for removing my ipad as a device on the STB and logged into the Mobile Fios app and it now works. However, my ipad is not listed as an active device but the app works!

Same issue, plays for ten seconds and then freezes. Worked fine in the past. I have an iPad2, which is dated but still works fine. The internet speed test however only gets 50megabits and my phone gets 150 for 5ghz. Switching to 2.4 gets me 35 and phone is 50. Even if it's not ideal, that should be enough. Note, the streaming works fine on the phone. Anyway, I hope a solution comes soon.

I think it’s premature to consider this issue solved. As far as I can tell, Verizon has yet to acknowledge this issue or provide anything comprehensive to their customers regarding how to proactively address this, let alone fix it once it’s happened. If they are investing as much into their data science community as Comcast, then someone should be mining these comments for poor customer experience sentiment and share the info accordingly.

FIOS mobile app still freezing on the iPad. Spent hour (+) w/Verizon Wireless rep who had me fool with the router, re-set network connections, etc; finally passed me to a FIOS rep who said I had too many connected devices, needed to increase my network speed from 50 to 75 megs. I mentioned to him the 'set top box' that several of you said was re-set to solve the issue, and the rep said that had nothing to do with the FIOS mobile app and WiFi connectivity. So I turned off the bluetooth on all devices so that the only draw on the system was the iPad; no help - FIOS mobile app still freezing seconds after starting a TV show or movie. He passed me to a sales rep who said, sure, we can amp up your speed - at double the price I'm paying now. No thank you, Verizon; I'll live with the disabled FIOS service. That said, however, if Inquiring-Mind or someone else can walk me thru the 'uninstall/reinstall devices from the Set Top Box,' would be willing to try it. Have to wonder if anyone from Verizon monitors these chat rooms to determine if there's an enterprise problem they might want to address.

Re: Fios Mobile App Not Working After iOS 11 Upgrade

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Fios Mobile App Not Working After iOS 11 Upgrade

SOLVED

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Message 31 of 32

(543 Views)

This is not work for me, but it probably didn’t hurt. Finally figured out that the device and the set top box need to be on the same Wi-Fi router. That was my issue at least.

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Message 32 of 32

(168 Views)

Worked perfectly. Ty

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Fios Mobile App Not Working After iOS 11 Upgrade

Fios Mobile App Not Working After iOS 11 Upgrade

Re: Fios Mobile App Not Working After iOS 11 Upgrade

Re: Fios Mobile App Not Working After iOS 11 Upgrade

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