Ever since Verizon combined the remote with the DVR software I have not been able to access my DVR through my cell phone.
I can still use my cell phone as a remote and view pictures on my that are on my phone on my TV when I am connected to WiFi.
Although, when I try to access my DVR to remotely record a show to my DVR i get the error:
"there are no set top boxes associated with your account"
There obviously is a set top box associated with my account as I can control the STB with my cell phone as a remote.
How do I fix this?
Sorry to hear about the problems you are having with the app. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.
We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.
Start a new topic or ask questions in the open forum.
