Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Fios One Box keeps downgrading resolution

SOLVED
Reply
Alour
Contributor
Contributor
Posts: 3
Registered: ‎12-01-2020

Fios One Box keeps downgrading resolution

Message 1 of 4
(553 Views)

I have a Yamaha Rx-v6a receiver hooked up via hdmi to a Benq ht3550i projector and the fios one ipc4100 box hooked up via hdmi to the yamaha. I have the 2160p video format set on the fios box which in turn makes the resolution Hdr10 on the projector and am quite happy with the picture quality. When I turn the system off it will go back to 1080i and it is noticeable immediately. I then have to go back every time and change the resolution in the fios box back to 2160p. At times it won't even take the change which is odd and I have to unplug the hdmi and replug it in. This is incredibly annoying, what is the solution? I have read on here that there is a handshake issue between Yamaha and the fios box but how do i resolve this?

1 ACCEPTED SOLUTION

Accepted Solutions
clem53
MVP MVP
MVP
Posts: 1,428
Registered: ‎12-06-2010

Re: Fios One Box keeps downgrading resolution

Message 2 of 4
(540 Views)

@Alour wrote:

I have a Yamaha Rx-v6a receiver hooked up via hdmi to a Benq ht3550i projector and the fios one ipc4100 box hooked up via hdmi to the yamaha. I have the 2160p video format set on the fios box which in turn makes the resolution Hdr10 on the projector and am quite happy with the picture quality. When I turn the system off it will go back to 1080i and it is noticeable immediately. I then have to go back every time and change the resolution in the fios box back to 2160p. At times it won't even take the change which is odd and I have to unplug the hdmi and replug it in. This is incredibly annoying, what is the solution? I have read on here that there is a handshake issue between Yamaha and the fios box but how do i resolve this?


First there was a firmware update for that receiver on 10/14/2020. Make sure it has updated. Next I would turn off HDMI upscaling in the receivers video options menu. Next check the setting in the HDCP options menu:

HDMI” > “HDCP Version” > (HDMI input).

If it's on Auto, try 1.4. If 1.4 try auto. Also check the format setting in the HDMI Video format menu. It should match whatever you have the Fios box set to, usually 2160 30P YCbCr 4:2:2

“HDMI” > “HDMI Video Format” > (HDMI input) Usually choose Mode 1.

You may want to go into the Fios Service menu and set the 4K mode to a fixed 2160 30P YCbCr 4:2:2, or if your cables and Projector can handle it 2160 60P YCbCr 4:4:4.

 

View solution in original post

3 REPLIES 3
clem53
MVP MVP
MVP
Posts: 1,428
Registered: ‎12-06-2010

Re: Fios One Box keeps downgrading resolution

Message 2 of 4
(541 Views)

@Alour wrote:

I have a Yamaha Rx-v6a receiver hooked up via hdmi to a Benq ht3550i projector and the fios one ipc4100 box hooked up via hdmi to the yamaha. I have the 2160p video format set on the fios box which in turn makes the resolution Hdr10 on the projector and am quite happy with the picture quality. When I turn the system off it will go back to 1080i and it is noticeable immediately. I then have to go back every time and change the resolution in the fios box back to 2160p. At times it won't even take the change which is odd and I have to unplug the hdmi and replug it in. This is incredibly annoying, what is the solution? I have read on here that there is a handshake issue between Yamaha and the fios box but how do i resolve this?


First there was a firmware update for that receiver on 10/14/2020. Make sure it has updated. Next I would turn off HDMI upscaling in the receivers video options menu. Next check the setting in the HDCP options menu:

HDMI” > “HDCP Version” > (HDMI input).

If it's on Auto, try 1.4. If 1.4 try auto. Also check the format setting in the HDMI Video format menu. It should match whatever you have the Fios box set to, usually 2160 30P YCbCr 4:2:2

“HDMI” > “HDMI Video Format” > (HDMI input) Usually choose Mode 1.

You may want to go into the Fios Service menu and set the 4K mode to a fixed 2160 30P YCbCr 4:2:2, or if your cables and Projector can handle it 2160 60P YCbCr 4:4:4.

 

View solution in original post

Alour
Contributor
Contributor
Posts: 3
Registered: ‎12-01-2020

Re: Fios One Box keeps downgrading resolution

Message 3 of 4
(507 Views)

Thanks for the response, how do I get into the fios service menu? 

clem53
MVP MVP
MVP
Posts: 1,428
Registered: ‎12-06-2010

Re: Fios One Box keeps downgrading resolution

Message 4 of 4
(494 Views)

@Alour wrote:

Thanks for the response, how do I get into the fios service menu? 


Turn power off at the box with the switch at the top. Hit OK 2X on the remote quickly, you should see a B&W info page. Press the left directional arrow in the center of the remote, scroll down to USER menu. You'll find most settings there. You may have to select Advanced HDMI settings once there to get to other settings you need.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.