Switch Account

Fios STB Models?

Silver Contributor II
Silver Contributor II
Posts: 372
Registered: ‎09-15-2009
Message 11 of 11

As to the turning off of the HD feature, When I first signed up I got one of the brand new boxes (dont remember the model #) and had all kinds of issues with it. Apparently the issues were very common. Anyway, when the Tech came to replace the box he gave me a 6416 and told me the issue was that Verizon was trying to use 1 box for all features with the ability t turn them on and off, instead of a sd, hd, dvr box etc and that there were lots of bugs in the software.

"If your problem has been solved, please mark it as such. Don't forget to hand out your Kudos!"
How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.