I find it never seems to make any difference if you call for help because you have tried these things and they have not worked. You ALWAYS are asked to do them again then the tech tells you you must be doing something wrong.
I love FIOS but generally when there is a problem, I am way ahead of the people I get on the line and they just don't seem to listen or get it. "I apologize but I have to log in that I asked you to do this and that you did it." come on....give them and us some credit for having brains.
And how are they supposed to help? "well, let's try and rebooting the system"? Which, by the way, is what caused my current issue.
Did you report your problem somewhere? Its not in this thread.
Remember this is a peer to peer forum. In order for peers to make suggestions we need more info.
When my set top box gets rebooted, the power to my entire house goes out.....talk about infuriating. With the money I'm paying I have too many service issues.
Really bad box, unplug and report before you have a fire. Or wrong cause and effect
It is absolutely impossible to reach a tech for assistance. They put you on hold forever! The live chat function does not work either. I was put on hold forever with that as well. This must be some sort of a game. They take your money, the service does not work, then you can't reach anyone to have it fixed. This is very frustrating and we're very unhappy with the Verizon service. BUT, what is the other option? Go to Comcast where the same thing will happen? Guess we're stuck, right?
Why add to this thread?
BTW, I have had good luck with contacting support via Twitter (@verizonsupport)
Not real time, but they get back to you rather quickly.
Heather's tip solved my issue with a freezing picture. I found my solution right on this support forum, which is awesome. No calls to tech support, no waiting. I figured I had nothing to lose and now everything is back to normal.