×

Switch Account

Fios Self Service Tip

SOLVED
Reply
Highlighted
Bronze Contributor I
Bronze Contributor I
Posts: 58
Registered: ‎09-17-2012

Re: FiOS Self Service Tip

Message 11 of 22
(13,974 Views)
No because that is what they will tell me. Plus, reading through the forum, others are having the same issue. It was fine until it forced me to reboot this morning because the picture froze.
Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎04-26-2014

Re: FiOS Self Service Tip

Message 12 of 22
(13,412 Views)

I find it never seems to make any difference if you call for help because you have tried these things and they have not worked.   You ALWAYS are asked to do them again then the tech tells you you must be doing something wrong.

 

I love FIOS but generally when there is a problem, I am way ahead of the people I get on the line and they just don't seem to listen or get it.  "I apologize but I have to log in that I asked you to do this and that you did it."   come on....give them and us some credit for having brains.

Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: FiOS Self Service Tip

Message 13 of 22
(13,411 Views)

@MichaelaJackson wrote:
Kalin,

And how are they supposed to help? "well, let's try and rebooting the system"? Which, by the way, is what caused my current issue.


Did you report your problem somewhere?  Its not in this thread.

 

Remember this is a peer to peer forum.  In order for peers to make suggestions we need more info.

Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎05-21-2014

Re: FiOS Self Service Tip

Message 14 of 22
(13,176 Views)

When my set top box gets rebooted, the power to my entire house goes out.....talk about infuriating. With the money I'm paying I have too many service issues.

Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: FiOS Self Service Tip

Message 15 of 22
(13,172 Views)

@Captaincaffeine wrote:

When my set top box gets rebooted, the power to my entire house goes out.....talk about infuriating. With the money I'm paying I have too many service issues.


Really bad box, unplug and report before you have a fire.   Or wrong cause and effect

Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎05-21-2014

Re: FiOS Self Service Tip

Message 16 of 22
(13,165 Views)

Thanks. I did unplug. Plugged back in, miraculously this morning all service was restored. I still have no idea what issue was.

Highlighted
Contributor
Contributor
Posts: 4
Registered: ‎04-22-2012

Re: FiOS Self Service Tip

Message 17 of 22
(12,233 Views)

It is absolutely impossible to reach a tech for assistance. They put you on hold forever! The live chat function does not work either. I was put on hold forever with that as well. This must be some sort of a game. They take your money, the service does not work, then you can't reach anyone to have it fixed. This is very frustrating and we're very unhappy with the Verizon service. BUT, what is the other option? Go to Comcast where the same thing will happen? Guess we're stuck, right?

Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,825
Registered: ‎11-04-2008

Re: FiOS Self Service Tip

Message 18 of 22
(12,227 Views)

Why add to this thread?

BTW, I have had good luck with contacting support via Twitter (@verizonsupport)

Not real time, but they get back to you rather quickly.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Highlighted
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎01-24-2015

Re: FiOS Self Service Tip

Message 19 of 22
(11,631 Views)

Heather's tip solved my issue with a freezing picture. I found my solution right on this support forum, which is awesome. No calls to tech support, no waiting. I figured I had nothing to lose and now everything is back to normal. 

Highlighted
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎10-27-2013

Re: FiOS Self Service Tip

Message 20 of 22
(8,102 Views)

My TV does not provide the option to "fix TV issues"  This is not a workable suggestion.

 

View solution in original post

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.