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Fios Self Service Tip

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Bronze Contributor I
Bronze Contributor I
Posts: 58
Registered: ‎09-17-2012
Message 11 of 22
(13,783 Views)
No because that is what they will tell me. Plus, reading through the forum, others are having the same issue. It was fine until it forced me to reboot this morning because the picture froze.
Contributor cheriemscn
Contributor
Posts: 2
Registered: ‎04-26-2014
Message 12 of 22
(13,221 Views)

I find it never seems to make any difference if you call for help because you have tried these things and they have not worked.   You ALWAYS are asked to do them again then the tech tells you you must be doing something wrong.

 

I love FIOS but generally when there is a problem, I am way ahead of the people I get on the line and they just don't seem to listen or get it.  "I apologize but I have to log in that I asked you to do this and that you did it."   come on....give them and us some credit for having brains.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012
Message 13 of 22
(13,220 Views)

@MichaelaJackson wrote:
Kalin,

And how are they supposed to help? "well, let's try and rebooting the system"? Which, by the way, is what caused my current issue.


Did you report your problem somewhere?  Its not in this thread.

 

Remember this is a peer to peer forum.  In order for peers to make suggestions we need more info.

Contributor Captaincaffeine
Contributor
Posts: 2
Registered: ‎05-21-2014
Message 14 of 22
(12,985 Views)

When my set top box gets rebooted, the power to my entire house goes out.....talk about infuriating. With the money I'm paying I have too many service issues.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012
Message 15 of 22
(12,981 Views)

@Captaincaffeine wrote:

When my set top box gets rebooted, the power to my entire house goes out.....talk about infuriating. With the money I'm paying I have too many service issues.


Really bad box, unplug and report before you have a fire.   Or wrong cause and effect

Contributor Captaincaffeine
Contributor
Posts: 2
Registered: ‎05-21-2014
Message 16 of 22
(12,974 Views)

Thanks. I did unplug. Plugged back in, miraculously this morning all service was restored. I still have no idea what issue was.

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Contributor JMD1
Contributor
Posts: 4
Registered: ‎04-22-2012
Message 17 of 22
(12,042 Views)

It is absolutely impossible to reach a tech for assistance. They put you on hold forever! The live chat function does not work either. I was put on hold forever with that as well. This must be some sort of a game. They take your money, the service does not work, then you can't reach anyone to have it fixed. This is very frustrating and we're very unhappy with the Verizon service. BUT, what is the other option? Go to Comcast where the same thing will happen? Guess we're stuck, right?

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,752
Registered: ‎11-04-2008
Message 18 of 22
(12,036 Views)

Why add to this thread?

BTW, I have had good luck with contacting support via Twitter (@verizonsupport)

Not real time, but they get back to you rather quickly.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Copper Contributor RAS47
Copper Contributor
Posts: 6
Registered: ‎01-24-2015
Message 19 of 22
(11,440 Views)

Heather's tip solved my issue with a freezing picture. I found my solution right on this support forum, which is awesome. No calls to tech support, no waiting. I figured I had nothing to lose and now everything is back to normal. 

Copper Contributor Malcom
Copper Contributor
Posts: 5
Registered: ‎10-27-2013
Message 20 of 22
(7,898 Views)

My TV does not provide the option to "fix TV issues"  This is not a workable suggestion.

 

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