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Fios Self Service Tip

Fios Self Service Tip

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Silver Contributor I
Silver Contributor I
Posts: 952
Registered: ‎06-21-2011
Message 1 of 22
(34,566 Views)

Did you know that you can fix most problems you might have with your Fios TV by resetting your Fios TV box?

On your Fios Remote, press Menu, then select Customer Support, and click on Fix Fios TV Issues.

 

Hope this helps!

-Heather

21 REPLIES
Contributor Kungfuherbert
Contributor
Posts: 2
Registered: ‎03-25-2013
Message 2 of 22
(34,231 Views)

Ive tried this as well restting my boxes, Router, in home agent, etc. I can't get anything to fix my issue with pixelation issues for on demand, Pay Per View etc.

Copper Contributor wickedfish
Copper Contributor
Posts: 18
Registered: ‎03-10-2012
Message 3 of 22
(33,598 Views)

No. It wont help your problem or mine.

 

But we will be forced to do it repeatedly, along with giving your phone number, account number, customer code, and PIN number over and over again.

 

 

Copper Contributor bstanfordb
Copper Contributor
Posts: 11
Registered: ‎08-16-2008
Message 4 of 22
(33,546 Views)

too true wickedfish Smiley Sad   too true

Silver Contributor III
Silver Contributor III
Posts: 2,070
Registered: ‎08-07-2008
Message 5 of 22
(33,515 Views)

Kungfuherbert wrote:

Ive tried this as well restting my boxes, Router, in home agent, etc. I can't get anything to fix my issue with pixelation issues for on demand, Pay Per View etc.


Have you checked/reseated all coax connectors from the ONT to the STB, including splitters?

Contributor Veggivore
Contributor
Posts: 1
Registered: ‎08-09-2013
Message 6 of 22
(33,467 Views)

I have made multiple attempts at resolving the "Channel ### is not currently available"

 

The in-home agent on the FIOS DVR did not work. 

Resetting router and DRV did not work.

The online trouble shooter give a "login failed error", and yes, I am on the primary account using Ubuntu and Google Chrome.

 

So since the online tool failed, I cannot submit a ticket to get this fixed.

 

This is my last resort, the forums. What can I do to get my DVR back up and running? My other non-DVR boxes are working.

Moderator Moderator
Moderator
Posts: 2,740
Registered: ‎09-10-2008
Message 7 of 22
(33,450 Views)

Veggivore wrote:

I have made multiple attempts at resolving the "Channel ### is not currently available"

 

The in-home agent on the FIOS DVR did not work. 

Resetting router and DRV did not work.

The online trouble shooter give a "login failed error", and yes, I am on the primary account using Ubuntu and Google Chrome.

 

So since the online tool failed, I cannot submit a ticket to get this fixed.

 

This is my last resort, the forums. What can I do to get my DVR back up and running? My other non-DVR boxes are working.


Have you tried contacting the support team via Live Chat or at 1-800-VERIZON?

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Contributor tretrainor
Contributor
Posts: 1
Registered: ‎11-23-2013
Message 8 of 22
(32,061 Views)

my  dvr has not record all of my shows since wensday day    I called on hold for 25 minutes  JOKE!!   intenet  .BOGUS   Where is the service u PROMSED?? what I signed up for yiur great service   NOT!!!     rv+CD

Nickel Contributor
Nickel Contributor
Posts: 58
Registered: ‎09-17-2012
Message 9 of 22
(31,859 Views)
Kalin,

And how are they supposed to help? "well, let's try and rebooting the system"? Which, by the way, is what caused my current issue.
Moderator Moderator
Moderator
Posts: 2,740
Registered: ‎09-10-2008
Message 10 of 22
(31,854 Views)

MichaelaJackson wrote:
Kalin,

And how are they supposed to help? "well, let's try and rebooting the system"? Which, by the way, is what caused my current issue.

Have you tried contacting tech support?

 

1-800-VERIZON or via live chat at http://www.verizon.com/contactus.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

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