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Fios TV App pixelates

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Curt1
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Posts: 4
Registered: ‎07-05-2018

Fios TV App pixelates

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Problem is with Verizon TV App. We get frequent pixelation, regardless of what mobile device we use (latest iPad Air, iPhone 8). It is ongoing and has occurred for a while. We do not get the problem using other streaming services (Netflix, Prime Video, You Tube). Problem persists regardless of whether other streaming services are running concurrently. Problem is most pronounced in evening. We have rebooted routers, devices set top boxes to no avail.

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clem53
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Posts: 1,600
Registered: ‎12-06-2010

Re: Fios TV App pixelates

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@Curt1 wrote:

Problem is with Verizon TV App. We get frequent pixelation, regardless of what mobile device we use (latest iPad Air, iPhone 8). It is ongoing and has occurred for a while. We do not get the problem using other streaming services (Netflix, Prime Video, You Tube). Problem persists regardless of whether other streaming services are running concurrently. Problem is most pronounced in evening. We have rebooted routers, devices set top boxes to no avail.


Are your devices connecting on the 5ghz network? What do you get for the Fios speed test when the device gives you problems? Is the Fios App the only one running on the device when you are using it?

Curt1
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Posts: 4
Registered: ‎07-05-2018

Re: Fios TV App pixelates

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Our router is set up with the dynamic frequency selection option.  Our device speed tests are typically in the 300 to 350 mbps range.  We get pixelation both when other devices are streaming video and when the Fios app is the only active streaming service.  It really does not seem to be a household network speed or bandwidth issue.

clem53
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Gold Contributor III
Posts: 1,600
Registered: ‎12-06-2010

Re: Fios TV App pixelates

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@Curt1 wrote:

Our router is set up with the dynamic frequency selection option.  Our device speed tests are typically in the 300 to 350 mbps range.  We get pixelation both when other devices are streaming video and when the Fios app is the only active streaming service.  It really does not seem to be a household network speed or bandwidth issue.


Based on those speed results, you don't have any network issues. There should be no problems down to 20mbps for a single stream. I assume you've deleted and re-downloaded and re-installed the app. Make sure you clear the stored data and cache when you do.

Curt1
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Posts: 4
Registered: ‎07-05-2018

Re: Fios TV App pixelates

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Thanks for your suggestions.  We did as advised, deleting app, deleting website data, reloading app, and bad intermittent pixelation persisted.  A device speed test on my iPad while wife was watching pixelation on hers showed a download speed of 315 mbps.  What else could be going on?

Pdibby23
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Registered: ‎08-09-2020

Re: Fios TV App pixelates

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I have the exact same issue for months now. It’s a joke.

clem53
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Posts: 1,600
Registered: ‎12-06-2010

Re: Fios TV App pixelates

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@Pdibby23 wrote:

I have the exact same issue for months now. It’s a joke.


Support is looking into a possible firmware issue with the VMS boxes. I'll post when they have a solution.

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