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Fios TV App won’t connect to DVR and won’t stream most channels when away

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TVBob123451
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Posts: 2
Registered: ‎04-03-2020

Fios TV App won’t connect to DVR and won’t stream most channels when away

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Hi all. I have a FiOS TV with a multi room DVR and high-speed Internet. I’m away from the house I would like to access my DVR on the Fios TV app but I get Eric Herz saying that is unable to connect to the DVR. Similarly when I try to stream most channels on the TV app I get Another error code. The only channel that seems to work well as CNN. But for example I cannot watch CBS or NBC on the app and I am told I am subject to geographic restrictions, which doesn’t make sense since I’m still in the US. Any help would be greatly appreciated.

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TVBob123451
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Contributor
Posts: 2
Registered: ‎04-03-2020

Re: Fios TV App won’t connect to DVR and won’t stream most channels when away

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I should add that even when I filter tv shows to work in my location they do not. I get error code 9-6-24-102-164

Henry3
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Posts: 2
Registered: ‎05-04-2021

Re: Fios TV App won’t connect to DVR and won’t stream most channels when away

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I get the same code. I’ve been round and round with someone at Fios tv who rebooted, etc. and determined the DVR is fine and it recognizes my iPad. We have an EERO network that improves our wireless. The app support people claim if we disconnected it, I’ll be fine. But until the past couple of months. I had no problem with the network and we don’t agree that’s the problem. 

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