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Fios TV One, no sound from sound bar

Fios TV One, no sound from sound bar

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Contributor MGreene111
Contributor
Posts: 2
Registered: ‎04-18-2018
Message 1 of 6
(6,556 Views)

I am having the same problem with my new FIOS TVOne unit. My mini TVOne box is connected to the Samsung Q7CnTV with HDMI and the TV is connected to the Polk Audio surroundbar 5000 with an Optical cable.

 

I get sound from the soundbar at the time of the Quantum TV setup and it sounds wonderful, but no sound from the new Media Server DVR after I set up the set-top box connection.  FIOS works through the TV speakers. Another strange thing is that the soundbar works with Youtube through the smart hub app.

 

Please help!!!!

 

(FYI - My old verizon DVR box works with the soundbar using the same connections).

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Silver Contributor III Silver Contributor III
Silver Contributor III
Posts: 303
Registered: ‎12-06-2010
Message 2 of 6
(6,533 Views)

Get your remote and go to STB. Push power off on STB and quickly press "OK" twice on remote. You should see b&w menu page. Hit left arrow on center of remote until you see 4 menu options, choose user menu. Go to additional HDMI settings, choose audio, switch to LPCM, exit out of menu. Turn box back on, you should have sound.

Contributor WalkerBoh
Contributor
Posts: 2
Registered: ‎02-06-2017
Message 3 of 6
(5,046 Views)

From https://www.verizon.com/support/residential/tv/equipment/remote-control

Steps to control your TV or Audio using your Fios TV Voice Remote.

After you’ve paired your Fios TV Voice Remote to your set top box, HDMI-connected TVs and Audio systems should automatically be detected and be controlled by your Fios TV Voice Remote.

  1. Go to Menu > Settings > Voice control > Fios TV Voice Remote > Program Voice Remote > Automatic Setup
    1. Once the automatic setup completes you’ll see a “Success” message in the top right of the TV screen,
    2. If this does not work for you, please skip to step 2.
  2. Go to Menu > Settings > Voice control > Fios TV Voice Remote > Program Voice Remote > Manual Setup
    1. Select your TV or Receiver Brand and Model and follow the steps,
    2. You will see a “Success” message in the top right of the TV screen when the setup is complete.

 

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Contributor Beach26
Contributor
Posts: 1
Registered: ‎01-31-2019
Message 4 of 6
(4,308 Views)

Worked perfectly! Thx!

Contributor MoeLarryCurly
Contributor
Posts: 5
Registered: ‎10-23-2019
Message 5 of 6
(1,084 Views)

Does not work.  I have the same setup.

Contributor RM2
Contributor
Posts: 1
Registered: ‎10-23-2019
Message 6 of 6
(1,062 Views)

neither of the above solutions worked for me...  Sharp TV w/ Samsung sound bar connected via digital audio cable.   Worked fine w/ old cable box, doesn't work w/ new one...

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