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Fios TV Online sign in problem

Posts: 3
Registered: ‎12-10-2010

Fios TV Online sign in problem

Message 1 of 2

I am unable to log into several of the Fios TV online sites.  I have no problem with HBO, Max, Epix, and ESPN....but I cannot log into TNT, TBS, MTV, adult swim, CN.   I have no problem logging in to My Verizon (yes I am the account holder and I have all of the billing data on my website), I click on TV Online, I choose one of the companion sites.  Once on the site I try to log in, it asks who my service provider is, I choose Verizon, it attempts to access a sign-in site and then returns to asking me to log in.  I spent 30 min with Verizon tech support last night and they said it's a server problem, but I don't believe them.  I see that other people on these forums have had the same problem, but no one ever sent them a solution.  Help!!

Gold Contributor V
Gold Contributor V
Posts: 2,069
Registered: ‎08-07-2008

Re: Fios TV Online sign in problem

Message 2 of 2

You might try clearing your browser cookies.  I had a similar problem and it was a corrupt cookie.  When the cookie for My Verizion was recreated upon a successful logon, all was well with the other services.  Just a suggestion.

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