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Fios TV app not compatible with FireTV stick

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Contributor
Contributor
Posts: 1
Registered: ‎07-18-2018

Fios TV app not compatible with FireTV stick

Message 1 of 18
(61,349 Views)

Not sure what the correct forum is to post this but hoping this reachs the correct team.

 

I have reviewed the Fios TV App support page, https://www.verizon.com/support/residential/tv/mobile/fios-tv-app

 

 

On what devices is the Fios TV app supported?
The following mobile devices, smartphones and tablets, are supported: iOS devices running iOS 9 and higher Android devices running Android 4.4 and higher Amazon Kindle and Fire devices running Android 4.4 and higher
The following devices are not supported: Some Android devices with the Intel Processor Blackberry 1 Kindle Gen 1 and Gen 2

According to this support page, the FireTV devices should be compatible.  They are running FireOS 5 which is based on Android 5.x.  They are not listed under the devices not supported section.  When I browse Amazon's app store for the Fios TV app, https://www.amazon.com/Verizon-Services-Corp-Fios-TV/dp/B07CGNSWMC/ref=sr_1_2, the Fire TV stick is listed as not compatible.

 

So what is the deal? Why is the information conflicting?

17 REPLIES 17
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Platinum Contributor I
Platinum Contributor I
Posts: 5,162
Registered: ‎10-18-2016

Re: Fios TV app not compatible with FireTV stick

Message 2 of 18
(61,235 Views)

Possibly the fire stick was updated and no longer functions properly until Verizon makes changes. This is just a guess.

 

It happens when manufacturers update firmware or even hardware and it ceases to function properly after said updates.

 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,914
Registered: ‎11-04-2008

Re: Fios TV app not compatible with FireTV stick

Message 3 of 18
(61,210 Views)

FIOS App is designed for tablet and cell phone devices.

So it may not work on FireStick (I don't think it works on AppleTv).

Idea I believe is not to give you a STB alternative.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Contributor
Contributor
Posts: 1
Registered: ‎09-15-2018

Re: Fios TV app not compatible with FireTV stick

Message 4 of 18
(59,209 Views)

I have several Amazon devices including the Fire TV, 4 Firesticks, Cube, and 4 tablets. Why are we not allowed to download the Fios TV app on them when the website says it available on Amazon? I mostly need it on my Fire Sticks

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Contributor
Contributor
Posts: 4
Registered: ‎09-23-2018

Re: Fios TV app not compatible with FireTV stick

Message 5 of 18
(58,532 Views)

If you download the Aptoide app and Apps2Fire... You can upload the Verizon FiOS TV App to your FireTV or Amazon Fire stick. You will also need the mouse toggle app installed in order to manuever the app since TVs are not touch screen like your cell phone is. I no longer need a Set Top Box since I use the FiOS TV app which saves $$$$ Voila!Voila!

 

FiOS TV AppFiOS TV App

 

Verizon FiOS TV on Smart TvVerizon FiOS TV on Smart Tv

 

Detroit Beating New EnglandDetroit Beating New England

 

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Bronze Contributor II
Bronze Contributor II
Posts: 86
Registered: ‎09-26-2010

Re: Fios TV app not compatible with FireTV stick

Message 6 of 18
(58,304 Views)

Yes yes yes.

I am looking for set-up into for smart tv directly to coax. Refuse to pay Verizon another set-top box rental fee! New Visio tv....plugged in coax but it's Wi-Fi not connecting 50ft away from router???? Any ideas?

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,906
Registered: ‎06-24-2018

Re: Fios TV app not compatible with FireTV stick

Message 7 of 18
(58,293 Views)

@JRTEMT wrote:

Yes yes yes.

I am looking for set-up into for smart tv directly to coax. Refuse to pay Verizon another set-top box rental fee! New Visio tv....plugged in coax but it's Wi-Fi not connecting 50ft away from router???? Any ideas?


Vizeo TV’s wifi connections are horrible. You will probably have to hard wire to the TV to the router with ethernet.

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Contributor
Contributor
Posts: 4
Registered: ‎09-23-2018

Re: Fios TV app not compatible with FireTV stick

Message 8 of 18
(58,272 Views)

He is correct ... *Vizio Smart TVs do not have great reception for Wifi. You might want to move the router into the same room as your television. I'm using a Toshiba 4k and the router is upstairs. Good luck and your correct $12.00/per box is crazy. Happy cord cutting

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Contributor
Contributor
Posts: 2
Registered: ‎04-20-2013

Re: Fios TV app not compatible with FireTV stick

Message 9 of 18
(58,080 Views)

Verizon is going to make sure the app is not functional on anything you can plug into your TV, because that would cost them $$$ they could get renting set-top boxes.  It won't run on an Xbox or Playstation either.

Ironically, most of the channels are unwatchable on a mobile device unless you are connected to your home router, rendering the app mostly useless.

Verizon uses it as a marketing tool. It is NOT designed to improve customer experience.

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Contributor
Contributor
Posts: 5
Registered: ‎10-08-2018

Re: Fios TV app not compatible with FireTV stick

Message 10 of 18
(57,082 Views)

Just today I switched from Optimum to Fios. I specifically asked if the Fios app worked on my Amazon Fire Stick? I was told absolutely yes.

 

I searched via my stick...no app

 

Am I screwed?

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