Fios TV app problems - can't use remote or access recorded shows
MamaBearNYC
Newbie

Hi!

When I try to use the Fios TV app remote or watch shows recorded on my DVR, I get different error messages. For the remote function, I get "unable to pair remote with the Fios TV box. Please retry after rebooting your box." for watching recorded shows, I get this message: "Oops. Unable to communicate with your Fios TV box. Please relaunch this app while connected to your Fios Wi-Fi router to restore the configuration. I this problem persists, please report the issue from the Help Section of the app." Except when I try to report the problem, I get this message: "Your device is not provisioned. In order to provision your device, please verify that it is in-home and connected to your Verizon router. Once your device is in-home and connected to your Verizon router, please close and restart the app." 

This problem seems to be linked to my Orbi system, I didn't have problems with the app connecting to my box before I set up the Orbi system. 

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Re: Fios TV app problems - can't use remote or access recorded shows
Edg1
Community Leader
Community Leader
Try putting your Orbi into AP mode. When you have two routers it will cause problems due to a double NAT. The FiOS app will think it is on an outside network. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point

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Re: Fios TV app problems - can't use remote or access recorded shows
TomH121
Community Leader
Community Leader

Have you seen this ?

Does it apply in your situation ?

https://www.verizon.com/home/accessories/netgear-orbi-tri-band-wifi-system/

Re: Fios TV app problems - can't use remote or access recorded shows
Edg1
Community Leader
Community Leader
Try putting your Orbi into AP mode. When you have two routers it will cause problems due to a double NAT. The FiOS app will think it is on an outside network. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point
Re: Fios TV app problems - can't use remote or access recorded shows
Henry31
Newbie

We have an EERO network. Perhaps it’s the same problem. But until February, it worked just fine. 

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Re: Fios TV app problems - can't use remote or access recorded shows
LawrenceC
Moderator Emeritus

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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