Fios TV app problems - can't use remote or access recorded shows

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Registered: ‎03-13-2019

Fios TV app problems - can't use remote or access recorded shows

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Hi!

When I try to use the Fios TV app remote or watch shows recorded on my DVR, I get different error messages. For the remote function, I get "unable to pair remote with the Fios TV box. Please retry after rebooting your box." for watching recorded shows, I get this message: "Oops. Unable to communicate with your Fios TV box. Please relaunch this app while connected to your Fios Wi-Fi router to restore the configuration. I this problem persists, please report the issue from the Help Section of the app." Except when I try to report the problem, I get this message: "Your device is not provisioned. In order to provision your device, please verify that it is in-home and connected to your Verizon router. Once your device is in-home and connected to your Verizon router, please close and restart the app." 

 

This problem seems to be linked to my Orbi system, I didn't have problems with the app connecting to my box before I set up the Orbi system. 

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MVP MVP
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Registered: ‎06-24-2018

Re: Fios TV app problems - can't use remote or access recorded shows

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Try putting your Orbi into AP mode. When you have two routers it will cause problems due to a double NAT. The FiOS app will think it is on an outside network. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point

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Posts: 1,417
Registered: ‎05-16-2009

Re: Fios TV app problems - can't use remote or access recorded shows

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Have you seen this ?

Does it apply in your situation ?

https://www.verizon.com/home/accessories/netgear-orbi-tri-band-wifi-system/

 

Tom
QIP 7100 1,YAMAHA ATS 1080,QIP 7216 P2, iPad 2 WiFi,iPhone SE
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Posts: 1,876
Registered: ‎06-24-2018

Re: Fios TV app problems - can't use remote or access recorded shows

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(3,922 Views)
Try putting your Orbi into AP mode. When you have two routers it will cause problems due to a double NAT. The FiOS app will think it is on an outside network. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point

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