×

Switch Account

Fios TV app problems on IOS 9.3.5 iPad 2

Fios TV app problems on IOS 9.3.5 iPad 2

SOLVED
Reply
Highlighted
Contributor kopesetic
Contributor
Posts: 3
Registered: ‎09-09-2019
Message 1 of 10
(920 Views)

I have recently switch to Fios. I have been able to use an older iPad2 that runs IOS 9.3.5 connect to my providers streaming app.

 

However, When I try to connect to the Fios TV app get this Error Code:

9-6-24-100-999

 

My newer iPad Air was able to successfully connect as was my Kindle Fire.

 

I am hoping there is some magic that will let me use the older device for streaming.

 

I am Running IOS 9.3.5

I have version 1.7 of the FIOS TV app (this was the latest my device will let me download).

iPad 2 Model Number FC706LL/A

 

I tried using Safari Browser to use the FIOS web site but that just points me to downloading the app. 

Thanks for any ideas.

 

Kevin

9 REPLIES 9
Silver Contributor V Silver Contributor V
Silver Contributor V
Posts: 1,350
Registered: ‎05-16-2009
Message 2 of 10
(895 Views)

Please note these dates

iOS ver 9.3.5  released Aug 25,2016

FiOS TV app ver 1.7 released Dec 5,2018

Latest FiOS TV app released July 15,2019

I believe that YOUR iPad 2 iOS can no longer be updated beyond 9.3.5

is that correct?

Looks like time for a new iPad 2

my new one running with iOS 12.4.1

 

 

Tom
QIP 7100 1,Bose SOLO,QIP 7216 P2, iPad 2 WiFi,iPhone SE
Contributor kopesetic
Contributor
Posts: 3
Registered: ‎09-09-2019
Message 3 of 10
(884 Views)

My iPad 2 cannot be upgraded beyond 9.3.5; that is correct.

 

I guess, my point is that if C***ST can get thier app to work on this iPad then so should Verizon.

Also youtube, youtube kids, locast and other streaming apps work on this device.

I'm not asking for the latest and best high speed game. Just want to watch a stream on a device that is capable of it.

 

Kevin

 

Bronze Contributor III Bronze Contributor III
Bronze Contributor III
Posts: 272
Registered: ‎12-06-2010
Message 4 of 10
(851 Views)

Is there any way to avoid the app and go to the fios site on the browser? Or possibly try another browser? Try this:

 

https://tv.verizon.com/watch/

Silver Contributor V Silver Contributor V
Silver Contributor V
Posts: 1,350
Registered: ‎05-16-2009
Message 5 of 10
(765 Views)

Went here on my iPad

https://tv.verizon.com/watch/

It included this ...

Note: Current Supported OS & Browsers include

Windows 10 and above with base browser version Chrome 67, Firefox 61.0.2, Edge 43 & above
Mac OS X 10.10 and above with base browser version Chrome 67, Firefox 61.0.2, Safari 11.0.2

 

Tom
QIP 7100 1,Bose SOLO,QIP 7216 P2, iPad 2 WiFi,iPhone SE
Contributor kopesetic
Contributor
Posts: 3
Registered: ‎09-09-2019
Message 6 of 10
(723 Views)

So I tried safari, and it would not allow me to watch.

I was able to downoad Firefox. It allowed me to press the watch button, but the video never started. I just received the spinning red wheel.

It is just dissapointing. I actually watched the apple live feed today on this ipad without problems. This seems like it should work.

 

Bronze Contributor III Bronze Contributor III
Bronze Contributor III
Posts: 272
Registered: ‎12-06-2010
Message 7 of 10
(716 Views)

That's unfortunately the world of software development. Used to be important to make sure software was backward compatible,  not any more. You are caught in the middle of the trap.

Silver Contributor V Silver Contributor V
Silver Contributor V
Posts: 1,350
Registered: ‎05-16-2009
Message 8 of 10
(614 Views)

Hi kopsetic:

hope you find this useful. icould not find your iPad using the model No. you posted.

How to find your iPad model number

In addition to the marketing names that we all know so well, all iPads have a model number. Two of them, actually. The first one is on the device itself. If you flip over your iPad, you'll see a bunch of tiny writing below the word "iPad." That's where you'll find the all-important model number.

The numbers of the back of your iPad are the keys to figuring out your model.

 

At the end of the top row, you'll find the world "Model" in tiny letters followed by an "A" and a four-digit string of numbers. Those numbers are what tells you the screen size and generation of iPad you have, as well as whether it's cellular-equipped. There is also a serial number printed below the model number, but it's unlikely you'll ever need it.

The second model number (which is really an internal SKU number) is in Settings. If you tap General and then About, you'll see a Model tab that lists a completely different number than the one on the rear of the device. This is a much more specific identifier, which provides information about the capacity and country, as well as the type of iPad.

If you're selling or buying an iPad internationally on eBay, that internal SKU is an important number. Otherwise the number on the back will tell you everything you need to know.

 

 

Tom
QIP 7100 1,Bose SOLO,QIP 7216 P2, iPad 2 WiFi,iPhone SE
Contributor Customer1000000
Contributor
Posts: 1
Registered: ‎10-05-2019
Message 9 of 10
(184 Views)

I am experincing the same problem.  My older ipad that I use on a treadmill can only go to IOS 9.3.5   I get error code 9-6-24-100-999 when I try to logon in FIOS TV.  Deleted and reinstalled FIOS TV appliocation.  A message appeared saying that the newer FIOS TV application cannot be downloaded because it is not IOS 10 or later so the older version was installed.  Still experiancing the issue.

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,581
Registered: ‎11-04-2008
Message 10 of 10
(171 Views)

As stated above, the FiOS APP requires higher version of iOS than what your iPAD supports.

That's not uncommon for new versions of software.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.



Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.