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Fios TV can't access DVR/STB online

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charmjlc
Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎03-07-2012

Fios TV can't access DVR/STB online

Message 1 of 5
(2,002 Views)

Whenever I try to access my set-top box or DVR in my MyVerizon account, I get a "Bad Gateway" error. What's up with that?

 

I have the FiOS TV Extreme HD package.

4 REPLIES 4
Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Fios TV can't access DVR/STB online

Message 2 of 5
(1,981 Views)

Did you get this corrected already? I have pulled up the DVR and the communications are going through now. Please let me know if everything is working ok now.

Anthony_VZ

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aykornb
Contributor
Contributor
Posts: 2
Registered: ‎03-11-2012

Re: Fios TV can't access DVR/STB online

Message 3 of 5
(1,971 Views)

i am having a similar problem - my account doesn't even acknowlege I have a dvr - keeps sending me to add one to my account.

Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Fios TV can't access DVR/STB online

Message 4 of 5
(1,948 Views)

Your DVR isn't processing it's daily registration.  I have remapped the DVR to the account. Now you can unplug the STB then when it comes back up got into the menu, scroll down to customer support, then self diagnostic and start it.  You should then see that listener 1 or 2 started.  Try accessing the DVR via the phone or web again.  If your still having an issue go back to menu to setting to remote DVR then web access.  Here you should have the option to disable. Disable the remote DVR and then enable it again and test for access.  If at this point it still isn't working send me a private message letting me know.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

RobbyC
Contributor
Contributor
Posts: 1
Registered: ‎06-28-2014

Re: Fios TV can't access DVR/STB online

Message 5 of 5
(1,252 Views)

I am having trouble accessing my DVR from the web and mobile apps. The system says my DVR isn't responding.

 

It works intermitently and resetting the DVR (power cycle) doesn't have any coorelating effect. If I get the error, I will reset the DVR and router (which doesn't solve the problem) then leave it for a few days. When I come back to the web interface soemtimes it works, sometimes it doesn't.

 

Based on the comments by the Verizon employee above, I wonder if the DVR isn't registered in Verizon's system properly?

 

Thanks for any help.

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