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I came across a solution for this just by chance. I have another 4:3 SD TV that does not use FIOS. Instead I get over-the-air broadcasts using a retail converter box. When that box died I purchased newer digital converter called RCA DTA880. Oddly, this has more options than the FIOS converter box, and this solved my display problem.
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Thank you, CRobGauth! I have been trying to figure this out for hours, and after resetting my settings numerous times, googling, and trying to sort through Fios FAQ’s, the # sign was the answer! Thank you for saving my sanity!
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