12-15-2016 04:07 PM
I have Verizon Fios Internet & TV Bundle and live in Maryland. When I watch any channel I frequently see part of the image cut off on the right or left size. As you might guess – this is very annoying and makes it difficult to understand the news. My television is probably about 10 years old but it has always worked just fine when I lived in Texas. What is causing this problem?
I would attach a snapshot of the image but that option is not allowed, and when I click on insert Photos that options does nothing.
12-15-2016 07:26 PM
Does it happen on both SD and HD channels?
Have you tried hitting the # button on the remote?
It changes the size of the picture.
Or check the remote for your TV to see if it has a size option.
12-19-2016 08:27 AM
I have the same problem. New TV last week. Size button on remote does nothing. I only have SD. Any other possible fixes? Thank you!
12-19-2016 06:06 PM
How are you connecting to TV?
Do you have SD stb or digital adapter?
It might be that TV doesn't display SD content well.
12-21-2016 06:03 PM
With my setup the output from the cable box goes into my Panasonic DVR, and then into the TV. I normally only watch local channels, CBS, NBC, and public television. The display problem is not always noticeable, but for example, if the program left justifies the credits I would not be able to see the first three letters of each word. Yes, I tried the # button on the remote and also various menu options on tv remote. Nothing has fixed this.
12-21-2016 06:16 PM
Try bypassing DVR. It is probably not HD and may be causing an issue.
What outpout of stb is connected to DVR?
12-23-2016 06:10 PM
This looks like your using a 4:3 SD TV but have the box set to 16:9 display mode. I don't have the Vz boxes (I use Tivo), but there should be a video settings menu where you can specify that you have a 4:3 SD TV display. I'd start your search there.
Also, make sure you are watching the SD version of the channel (lower numbers) and not the HD version of the channel (usually starting in the 500's).
01-09-2017 03:45 PM - edited 01-09-2017 03:47 PM
For whatever reason, (in my area anyway) FiOS letterboxes all the national channels for the SD only STB but does a 4X3 cutout on the local channels. There is no setting in the box for this.
01-12-2017 04:12 AM
Probably the "4x3 cutout" is done by the local channel providing the feed to Verizon. Verizon has chosen to mostly do the letterbox for SD of channels that are provided as 16x9 HD nationally.
02-18-2017 06:07 PM
I am not exactly sure what a 4x3 cutout means, but I suspect this is correct regarding the local channel providing the feed. And that is because I tried viewing local channels without Fios, and just used the digital converter box on the old TV. Still got the same result. I have to wonder if Verizon could offer something to fix this annoying problem.