We've been without Fios TV signal for almost 2 days. Internet and phone work fine but no TV. Resetting the STBs has no effect so far and the dashes are
still present on STB (no communication). Multiple calls to tech support have also been useless. No indication of when TV signal will come back.
Anybody else in same situation. We're located in wilkinsburg, east of pittsbrugh PA. thanks
03-02-2009 02:47 PM - edited 03-02-2009 03:01 PM
Hi. I'm in Northern NJ near NY and having the same problem. Strange
EDIT: OK! Found out it was an outage and should be fixed ......like....nowish.
I'm at home right now mind if I give you a call and get it taken care of in the morning???? Unless there is another COOL VZ employee that comes along before I do and resolves your issue.
03-02-2009 05:23 PM - edited 03-02-2009 05:24 PM
03-03-2009 06:00 PM - edited 03-03-2009 06:01 PM
We finally have TV at last after 4 days in the dark. Problems were on the VZ side... no signal was coming through till our STB.The screwup was somewhere
in the VZ computer. That was a painful process as i had to spent a few hours on the phone over a few days to get them to come and check by themselves.
Thanks also to techman28 for proposing his help. i was already in touch with a few guys at VZ.
In Northern NJ we were out from the afternoon until sometime in the overnight. Techs on the phone insisted it was a faulty router until I got one on the phone that later admitted I should not have been sent a router because there is a group outage in my area. Would have been nice to know that before we reset my router to factory defaults and lost all my settings. Also spent a couple hours troubleshooting.
FIOS needs a status page to show when something is out. I don't care if it goes down for an extreme reason. I just want to know that it is down so I dont waste my time and theirs trying to fix it. ugh!