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Fios TV subscription problem
craskeyn
Newbie
‎03-16-2017 01:10 PM

Whenever I try to watch HBO GO, or any form of Verizon Fios tv on my computer it takes me to a page saying this "To watch videos, you will need to subscribe to FiOS TV."

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Re: Fios TV subscription problem
CRobGauth
Community Leader
Community Leader
‎03-16-2017 05:09 PM

For HBO Go, you should have been asked to log into your Verizon account to verify subscription. Did that happen?

If you have a mobile device, smart tv or Roku/Apple TV, can you log into HBO GO App?

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Re: Fios TV subscription problem
craskeyn
Newbie
‎03-16-2017 05:21 PM

It never asked me to login, but I have logged in before so I'm assuming it should've kept me signed in. It keeps bringing me to the message I put in the original post.

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Re: Fios TV subscription problem
craskeyn
Newbie
‎03-17-2017 02:08 PM

anyone have a solution?

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Re: Fios TV subscription problem
CRobGauth
Community Leader
Community Leader
‎03-17-2017 04:24 PM

So when I go to HBOGO.com on my browser, there is a signin option in the upper right hand corner of the window.

Do you have that? If so, try that first.

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Re: Fios TV subscription problem
whiteydj
Newbie
‎08-15-2017 12:12 PM

I am having the same issue. I hit the "sign in" button on various apps. I select Verizon Fios. It tries to verify my account and brings me to a "you need a subscription to use this service" I click existing customer, sign in with my user name, answer my security question, then enter my password and then it redirects me to a products page with no way of exiting without up grading to changing my service in someway. i have to repeat the process. 

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Re: Fios TV subscription problem
CRobGauth
Community Leader
Community Leader
‎08-15-2017 04:39 PM

Have you tried another browser?

Or clearing any verizon cookies?

SOmetimes bad data can get stored and either option can help correct issue.

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Re: Fios TV subscription problem
tns2
Community Leader
Community Leader
‎08-19-2017 10:31 AM

OP may have to specifically logoff verizon first.

These are my old notes about problems logging in to various Online Channel sites.

A bunch of things lead to problems loging into HBO GO and many other Online Channel sites.

  • You must get HBO (or whatever channel you are trying to use) from Verizon
  • At least the first time you may first have to sign out of the Verizon site.  It gets confused easily.
  • You must allow third party cookies
  • You must be running Flash*, Flash must be allowed to store info for third parties.
  • You must not have your Browser options set to delete Information when exiting Browser.  Flash takes this as deleting information when exiting a site.

The general way it works is for you to go to HBO GO site.  Ask to look at something and it switches in a FRAME pointing to VERIZON and you signin. Verizon stores some information in flash and returns. That information must still be there so that HBO accepts you as authorized. 

*  Note not sure what replaces Flash on platforms no longer running Flash, but still behaves similarly

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