Switch Account

Fios VMS4100 STB reboot/DVR problems

Fios VMS4100 STB reboot/DVR problems

Contributor mkitson85
Posts: 4
Registered: ‎10-14-2019
Message 1 of 4

I am at a complete loss at what to do and Verizon Support has yet to fix the problem. I have 2 VMS4100 boxes in my house (Master Bedroom and Living Room) on the Fios TV One system. The box in my master bedroom keeps rebooting during DVR recordings causing my recordings to stop and restart with about 15 minute breaks between each recording file (for every show that records between 8pm and 8am the next morning). It does not happen during the day though when I also have shows recording. The box in my living room doesn't have this problem at all. So we flipped the boxes and put the living room box in the master bedroom and low and behold the living room box which had no problems in the living room starts to do the same thing when plugged in in the master bedroom. This tells me that it is has something to do with the location of the box in my master bedroom.


Tech Support has been out to my house twice regarding this problem. The first time they replaced both boxes with brand new boxes since the ones we had were refurbished. He also checked the connection on all the lines and the signals were great. But of course that night the same thing happened again. So Tech Support came out again. This time they completely re-ran a new coaxial cable from the splitter to the master bedroom box and that night the same thing happened again. We have also replaced the splitter in case that was the problem and that didn't fix the problem either. I am at a complete loss as to what to do from here. We have had the box replaced 3 times, the signals checked on all the cables running to the box, replaced the coaxial cable that runs from the splitter to the master bedroom with a new cable, and replaced the splitter.


Verizon...what is the problem?!?! Can anyone help me?? We have been dealing with this and Verizon support for over a month now and I am getting so fed up!! I am paying for a service that I can only really use half the time!!

Posts: 1,479
Registered: ‎06-24-2018
Message 2 of 4

How many boxes to do have total? Can you try moving Master Bedroom DVR to one of the rooms that have a mini? Do any of the boxes have both ethernet and coax connected? If moving the master bedroom DVR to another room isn't feasible just try unplugging the HDMI after 8 PM and see if that has something to do with it rebooting. 

Contributor JC-NYC
Posts: 11
Registered: ‎04-02-2019
Message 3 of 4

Same exact issue.  Verizon had me pull power to the ONT, reboot this and that, etc.


Told me that the DVR was too full, so I managed to delete shows when it wasn't rebooting repeatedly and now it is 65% full ... but since 3pm EDT, for the last several hours it has been doing this self reboot within a few minutes.   At each boot up it complains it cannot see the VMS (video media server) at Verizon for a few minutes and then works.   Longest uptime before it rebooted was about 40 minutes, once.  Other times it only stays up for about 5 minutes before it restarts the 10 minute boot cycle. 


Very annoying.


Nothing works.  They coded this DVR to not let you even watch locally recorded shows if it cannot find Verizon.  So what is the use?  This really isn't a DVR when the Verizon is down.  Plus the set top boxes cannot watch anything without this DVR being online.   Why can't we watch live TV without pause at least?  Very annoyed. 

Copper Contributor No_Idea
Copper Contributor
Posts: 7
Registered: ‎02-17-2020
Message 4 of 4

Did you try a different HDMI cable?  I had the same ANNOYING problem, and for some reason that’s working.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.