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Fios mobile version 5.9 not working on Ipad with IOS 9.3.5

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Posts: 4
Registered: ‎10-16-2017

Re: Fios mobile version 5.9 not working on Ipad with IOS 9.3.5

Message 11 of 19
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The most recent response from ticketing system within the app that I received a couple of days ago:

"We apologize for the freezing problem you're experiencing with the FiOS Mobile app. This is a known issue that has been affecting certain iPhone and iPad devices, and our development team is currently working to resolve it. We will send out another update once a fix is in place.

We apologize for the inconvenience."

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Posts: 3
Registered: ‎08-24-2017

Re: Fios mobile version 5.9 not working on Ipad with IOS 9.3.5

Message 12 of 19
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thanks for keeping us posted!  Support had told me it was my signal, my router, etc etc.  Seeing that I can stream youtube fine, and the NBC app, and ESPN, and Amazon Video...I knew it was a Fios Mobile app specific issue.  Wish they could turn around a fix quicker though....

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Posts: 4
Registered: ‎11-26-2017

Re: Fios mobile version 5.9 not working on Ipad with IOS 9.3.5

Message 13 of 19
(1,231 Views)

I have many other devices all work with FiOs app EXCEPT my mini iPad iOS 9.3.5

I noted 123 views and 12 issues 

I have tried all suggestions I have increased to the gig connections . I have reset the router. I have turned the iPad mini on and off many times.  It freezes as all others before me have described and the app works on all other devices.

Fix the bug in iOS 9.3.5

 

I am looking forward to your Soluntions shortly

 

 

 

 

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Posts: 2
Registered: ‎12-30-2017

Re: Fios mobile version 5.9 not working on Ipad with IOS 9.3.5

Message 14 of 19
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I have fios app 5.10 and my iPad 2 has iOS 9.3.5 and it no longer works. Same issue freezes after 10 seconds. Verizon IT sent me an email stating "we have an open ticket with their development group concerning the issue. They are working to find the root cause and resolve it. Verizon will be releasing a newer version of the fios mobile app."

 

Anyone else have a resolution or same boat as me?

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Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,412
Registered: ‎05-16-2009

Re: Fios mobile version 5.9 not working on Ipad with IOS 9.3.5

Message 15 of 19
(1,025 Views)

Just checked my FiOS Mobile Ver  5.10

on iPad 2 iOS 9.3.5 (up to date)

Working OK for me.

 

Tom
QIP 7100 1,YAMAHA ATS 1080,QIP 7216 P2, iPad 2 WiFi,iPhone SE
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Gold Contributor VII
Gold Contributor VII
Posts: 5,095
Registered: ‎10-18-2016

Re: Fios mobile version 5.9 not working on Ipad with IOS 9.3.5

Message 16 of 19
(1,015 Views)

Funny 11.2.1 is the up to date OS on the iPad and iPhone and iPad mini

you should just go into settings general and do the newest update.

 

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Gold Contributor V
Posts: 1,412
Registered: ‎05-16-2009

Re: Fios mobile version 5.9 not working on Ipad with IOS 9.3.5

Message 17 of 19
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Hi jon:

Everytime there is an update I can update my iPhone SE and IT is currently 11.2.1

When I do same on my iPad 2 it tells me that I'm up to date with iOS 9.3.5

iPad is working fine for me.

HAPPY NEW YEAR TO YOU AND YOURS.

 

Tom
QIP 7100 1,YAMAHA ATS 1080,QIP 7216 P2, iPad 2 WiFi,iPhone SE
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Gold Contributor VII
Gold Contributor VII
Posts: 5,095
Registered: ‎10-18-2016

Re: Fios mobile version 5.9 not working on Ipad with IOS 9.3.5

Message 18 of 19
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@TomH309 wrote:

Hi jon:

Everytime there is an update I can update my iPhone SE and IT is currently 11.2.1

When I do same on my iPad 2 it tells me that I'm up to date with iOS 9.3.5

iPad is working fine for me.

HAPPY NEW YEAR TO YOU AND YOURS.

 


Same to you Tom.

my wife’s iPad is showing iOS 11.2.1  as is all our iPhones 10, 8s+,7 my iPad 4 mini same iOS version, we have an iPad 2 which is updated, and the original iPad we first purchased however cannot update to iOS 11 

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Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,412
Registered: ‎05-16-2009

Re: Fios mobile version 5.9 not working on Ipad with IOS 9.3.5

Message 19 of 19
(969 Views)

Just looked up my iPad 2 Wi Fi purchase date...12/8/2011.

Guess that has some bearing on why my iOS 9.3.5 is listed as up to date.

 

Tom
QIP 7100 1,YAMAHA ATS 1080,QIP 7216 P2, iPad 2 WiFi,iPhone SE
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