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Fios quantum dvr mobility

Fios quantum dvr mobility

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Contributor bfatima
Contributor
Posts: 1
Registered: ‎03-31-2016
Message 1 of 3
(797 Views)
Behavior on Fios Mobile App:
Launches fine
Login to my account = ok
Watch Now (Live programming) = fine
Watch on Demand = fine
Manage DVR recordings = fine
Watch DVR content = No play button

After reading various forum entries I can sum up the status as follows:
The Fios Mobile App on my phones DO NOT show that I have a "stream from" icon or a play icon for DVR content.
So how i stream dvr ?
2 REPLIES 2
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,582
Registered: ‎11-04-2008
Message 2 of 3
(755 Views)

One thing:

Check your bill to make sure you are being billed for Quantum.
I had the service, but was being billed for DVR service.

After that, try it first from home while on the FIOS network.

If that doesn't work, try rebooting your rotuer and DVR.

After that, use the help feature to create a ticket for them to investigate.

Its helpful to go ahead and attach the log to your ticket.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Copper Contributor CDOsr
Copper Contributor
Posts: 18
Registered: ‎04-21-2016
Message 3 of 3
(614 Views)

This is what I posted to another topic with this issue:

 

A couple of things I did to get it to work.  First, if you had previously installed the FIOS app, you need to completely uninstall then re-install it.  Doing an Update (manual or automatic) did not actually allow it to play - probably something in the data stored by older versions of the App.

 

Once you install the latest, you need to access your DVR from your home network, this will identify your mobile device to the Media Server.  Once you do that, you should see a Green Checkmark above the icon representing the Media Server on the "DVR" page of the app (it's on the upper right of the screen, on the ribbon where the "Sort by" choices are made.

 

You can verify that the Media Server sees your mobile device by looking at the main menu "Settings -> System -> Mobile Devices - Active Device" where it should list the device (using the somewhat generic names like "Galaxy Tab A" for my tablet).

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