09-27-2019 09:03 AM
a one and a half hour phone call to Verizonn and a 1 hour chat have not helped. It started all of a sudden. The TV, when I hit the power button, the set goes to a screen that is more like a screen saver-it has the Fios logo, date and time with the message-press any key to watch Fios TV. If I hit it again, the set turns on again. I have to use the remote that came with the set to turn off the set. Verizon had me program it a number of times, sent a new STB and a number of reboots. The 4 other TVs in the house are fine. It started about 2 weeks ago and had been working great, although it started off you had to hit the power button twice to turn off the set. If I hit it twice now, the set turns back on and I have to use the Sharp remote (the one that came with the set) to turn it off. Can anyone help? Thanks.
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09-27-2019 10:01 AM
What model remote are you using?
09-28-2019 07:48 PM
Have you tried to manually set up the remote for your TV in the Fios Voice Remote menu?