Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Fios remote will not turn off TV, but turns off box

SOLVED
Reply
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎09-27-2019

Fios remote will not turn off TV, but turns off box

Message 1 of 11
(8,733 Views)

a one and a half hour phone call to Verizonn and a 1 hour chat have not helped.  It started all of a sudden.  The TV, when I  hit the power button, the set  goes to a screen that is more like a screen saver-it has the Fios logo, date and time with the message-press any key  to watch Fios TV.  If I hit it again,  the set  turns on again.  I have to use the remote that came with the set to turn off the set.  Verizon had me program it a number of times, sent a new STB and a number of reboots. The 4 other TVs in the house are fine.  It started about 2 weeks ago and had been working great, although it started off you had to hit the power button twice to turn off the set. If I hit it twice now, the set turns back on and I have to use the Sharp remote (the one that came with the set) to turn it off.    Can anyone help?  Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Gold Contributor III Gold Contributor III
Gold Contributor III
Posts: 1,313
Registered: ‎12-06-2010

Re: Fios remote will not turn off TV, but turns off box

Message 9 of 11
(8,616 Views)

Try turning CEC on, that might do it.

View solution in original post

10 REPLIES 10
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,947
Registered: ‎11-04-2008

Re: Fios remote will not turn off TV, but turns off box

Message 2 of 11
(8,654 Views)

What model remote are you using?

 


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎09-27-2019

Re: Fios remote will not turn off TV, but turns off box

Message 3 of 11
(8,600 Views)

TV One.  I paired the one from the kitchen and it does the same thing.

Gold Contributor III Gold Contributor III
Gold Contributor III
Posts: 1,313
Registered: ‎12-06-2010

Re: Fios remote will not turn off TV, but turns off box

Message 4 of 11
(8,559 Views)

Have you tried to manually set up the remote for your TV in the Fios Voice Remote menu?

Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎09-27-2019

Re: Fios remote will not turn off TV, but turns off box

Message 5 of 11
(8,539 Views)

Yes. Several times.  I had the people from Verizon on the phone when I did it.

Gold Contributor III Gold Contributor III
Gold Contributor III
Posts: 1,313
Registered: ‎12-06-2010

Re: Fios remote will not turn off TV, but turns off box

Message 6 of 11
(8,506 Views)

Do you have CEC enabled in the TV menu?

Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎09-27-2019

Re: Fios remote will not turn off TV, but turns off box

Message 7 of 11
(8,485 Views)

Where would I find it?  

Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎09-27-2019

Re: Fios remote will not turn off TV, but turns off box

Message 8 of 11
(8,477 Views)

Found it.  It is off.

Gold Contributor III Gold Contributor III
Gold Contributor III
Posts: 1,313
Registered: ‎12-06-2010

Re: Fios remote will not turn off TV, but turns off box

Message 9 of 11
(8,617 Views)

Try turning CEC on, that might do it.

View solution in original post

Contributor
Contributor
Posts: 1
Registered: ‎01-29-2020

Re: Fios remote will not turn off TV, but turns off box

Message 10 of 11
(7,537 Views)

what is CEC

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.