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Fios service drops, internet and HD channels not available

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lbcjam
Contributor
Contributor
Posts: 10
Registered: ‎06-14-2014

Fios service drops, internet and HD channels not available

Message 1 of 5
(1,391 Views)

Fios service has been dropping intermittently for more than a year, I had Tech's come out (cost me $$), equipment replaces and too many to count calls , emails and chats (which the last one today dropped due to connectivity issues)  what a crooked orginization this is.. They degrade your service to entice you to upgrade!  Who wants to upgrade grappy service?

4 REPLIES 4
CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,990
Registered: ‎11-04-2008

Re: Fios service drops, internet and HD channels not available

Message 2 of 5
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I've had good luck with using twitter @verizonsupport.

This is generally a user supported board.

What type of upgrades are they suggesting that could fix your problem?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
lbcjam
Contributor
Contributor
Posts: 10
Registered: ‎06-14-2014

Re: Fios service drops, internet and HD channels not available

Message 3 of 5
(1,368 Views)

They recommend I upgrade the internet plan to 150/65 Mbps, the price differnec from my (top of the list at the time) 75/65 Mbps for only,.... $50 more a month!  rep claims "you'll get blazing fast speed for the devices that you are using to access internet AND you'll experience difference of the upgrade within 30 minutes of placing the on line order!"....  he goes on to suggest, "or you can ge the upgrade of your wireless router - the upgraded FIOS Advanced Wifi router is for a ONE TIME charge of $99.99 which I'll be able to assist you PAY in 3 monthly installments of $33.33/mo!, you'll get GREATER SIGNAL reachability (code for will stop degrading my signal) with faster connection speed up to 3 times for wireless devises!, the GREAT thing is you don't need a technician visit for the installation!"

 

 

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Fios service drops, internet and HD channels not available

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Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support
Employee Employee
Employee
Posts: 3,217
Registered: ‎04-10-2013

Re: Fios service drops, internet and HD channels not available

Message 5 of 5
(1,284 Views)

lbcjam,

As we have not heard back from you, we are now closing out your private support case. If you do have any additional questions please feel free to post them in your original thread. 

-Amanda_M 

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