We moved to a new residence in September and were moved to the Fios Test drive. The website continuously fails, the help chat continuously says "no agent available, try again later" and I can not alter anything with our service plan. I have tried chrome, firefox, edge browsers on two computers and gotten the same results. How do I alter my plans if all of the systems to do so, do not work?
Hi Zillafire,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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