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Fios tv VMS1100 skip not working correctly

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BillyAl
Contributor
Contributor
Posts: 2
Registered: ‎08-16-2014

Fios tv VMS1100 skip not working correctly

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When watching recorded show and using skip, sometimes the program doesn't skip. Can fast forward for a few minutes then hit skip and it goes back to the previous part of program where first tried to skip. I can ff for an hour of program and then hit skip and it still returns to the original part of program, an hour back. Very annoying when watching sports. Tried changing skip time and still doesn't work. Does this on Media server or client box.
9 REPLIES 9
roaddogg
Silver Contributor II
Silver Contributor II
Posts: 273
Registered: ‎11-03-2013

Re: Fios tv VMS1100 skip not working correctly

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Its a known bug with the latest update. Just have to wait for a fix.

 

 

Johnnymac
Contributor
Contributor
Posts: 2
Registered: ‎08-21-2014

Re: Fios tv VMS1100 skip not working correctly

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Short term fix:  Change the channel.   Then go to menu...DVR.... and resume the program.  This will fix the probem for 20 minutes or so.  Verizon told me last nite that they have not seen this problem.   This forum proves them wrong.  I will call back and so should you.

emilNY
Contributor
Contributor
Posts: 1
Registered: ‎08-27-2014

Re: Fios tv VMS1100 skip not working correctly

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I am experiencing this problem as well.  Drives me crazy.  I hope an update is released that resolves this.

Mendes9
Nickel Contributor
Nickel Contributor
Posts: 45
Registered: ‎01-05-2012

Re: Fios tv VMS1100 skip not working correctly

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Same problem here, came to this forum to see if anyone else had the problem.  And I had hoped this DVR was going to be less buggy then the previous cisco equipment.. well guess not.  I will tell you that the only DVR I have had that work flawlessly was when I had dishnetwork, their DVR worked flawless.. I have yet to use another that isn'g buggy.

Mendes9
Nickel Contributor
Nickel Contributor
Posts: 45
Registered: ‎01-05-2012

Re: Fios tv VMS1100 skip not working correctly

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It would be great if Verizon could comment and at least let us know if it will be fixed in the next update.  Everyone has software problems, I'm just looking for confirmation and that it will be addressed in a future software release.  I've you need videos or demos of the problem, I can make it happen.. as one person said within 20 minutes or so sometimes it varies and if you are using the FF button it stop's working and instead of going forward 30 seconds (my setting), it just goes back to the same spot in the video.  Reboots, etc doesnt' work.. stopping the video and resuming will solve the issue for a little while and then return. 

JesseB
Contributor
Contributor
Posts: 2
Registered: ‎08-28-2014

Re: Fios tv VMS1100 skip not working correctly

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I am experiencing the same problem. It ALWAYS happens at some point if I begin watching a recording while the program is still airing. I do not have the problem while watching a program that has completed recording.

 

Verizon: we need to know you are aware of and are working on this bug.

JesseB
Contributor
Contributor
Posts: 2
Registered: ‎08-28-2014

Re: Fios tv VMS1100 skip not working correctly

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Just to let everyone know, I decided to call Verizon to make sure they were aware of this bug. After over an hour on the line with a very eager to help technician we were unable to solve the problem despite reprovisioning all of my boxes. He was finally able to contact someone in the enhanced video group who told him it was a known issue that would be solved with the nexr software release due in September (this was really all I wanted to know in the first place).

 

The current recommended workaround is to use the fast forward button instead of the skip(next) button when you are watching a program that has not yet finished recording. I already knew that, too, but sometimes I press the skip button out of habit. Oh well. Hope it's better in September.

 

cw4lvb
Contributor
Contributor
Posts: 1
Registered: ‎08-28-2014

Re: Fios tv VMS1100 skip not working correctly

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Thank you for your time with tech. The information helps a lot.


@JesseB wrote:

Just to let everyone know, I decided to call Verizon to make sure they were aware of this bug. After over an hour on the line with a very eager to help technician we were unable to solve the problem despite reprovisioning all of my boxes. He was finally able to contact someone in the enhanced video group who told him it was a known issue that would be solved with the nexr software release due in September (this was really all I wanted to know in the first place).

 

The current recommended workaround is to use the fast forward button instead of the skip(next) button when you are watching a program that has not yet finished recording. I already knew that, too, but sometimes I press the skip button out of habit. Oh well. Hope it's better in September.

 


 

FiosTX
Contributor
Contributor
Posts: 1
Registered: ‎09-04-2014

Re: Fios tv VMS1100 skip not working correctly

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(1,583 Views)

Thanks JesseB!  I too am having this issue and it is VERY annoying.  From what I can tell it is only with programs that are still actively recording, which is what others here have stated (confirm my findings).  Guess we will all wait to see when the next release comes out.

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