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Fios tv app problem

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Contributor Rob3768
Contributor
Posts: 3
Registered: ‎04-02-2019
Message 1 of 3
(829 Views)

I have a problem everyday at 1:54 in the morning I get an error code which is 9 - 6 - 16 - 125 - 9 9 9. This error code says to go to help center and produce a ticket unfortunately I can't get in to help center to produce a ticket, I've tried multiple times deleting the app and reinstalling one time I did get in contact with Verizon through the help center and they cleaned the cache. If I try to go back by restarting the app closing the app and restarting it it goes on a continuous loop from where it stopped at 1:54 in the morning. Is there anybody out there with any information that could help me thank you

2 REPLIES 2
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,581
Registered: ‎11-04-2008
Message 2 of 3
(790 Views)

If you delete and reinstall the app, domyou have access to help center?

if so, try contacting them then.

And does it lock up if you aren't watching at 1:54 am


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Contributor Shotcaller
Contributor
Posts: 1
Registered: ‎05-15-2019
Message 3 of 3
(685 Views)

My Fios App is showing Playback error code 9-6-14-306-999.  I have uninstalled and re-installed the App, turned the phone off and back on and nothing works.  

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