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Fios tv app problem

Contributor Rob3768
Posts: 3
Registered: ‎04-02-2019
Message 1 of 3

I have a problem everyday at 1:54 in the morning I get an error code which is 9 - 6 - 16 - 125 - 9 9 9. This error code says to go to help center and produce a ticket unfortunately I can't get in to help center to produce a ticket, I've tried multiple times deleting the app and reinstalling one time I did get in contact with Verizon through the help center and they cleaned the cache. If I try to go back by restarting the app closing the app and restarting it it goes on a continuous loop from where it stopped at 1:54 in the morning. Is there anybody out there with any information that could help me thank you

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,581
Registered: ‎11-04-2008
Message 2 of 3

If you delete and reinstall the app, domyou have access to help center?

if so, try contacting them then.

And does it lock up if you aren't watching at 1:54 am

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Contributor Shotcaller
Posts: 1
Registered: ‎05-15-2019
Message 3 of 3

My Fios App is showing Playback error code 9-6-14-306-999.  I have uninstalled and re-installed the App, turned the phone off and back on and nothing works.  

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