11-04-2019 01:52 PM
I just got off the phone with a Verizon rep, and he took the time to solve my problem. It took a hard reboot of the box from his end to force the update and get my box back to normal. No more flashing green light, and the update has been installed. The rep's name was Phoenix. Thank you sir!
01-14-2020 06:54 AM
I had the same problem worked with fios the Green should not flash. Support rebooted my box remotely and reprogrammed it as if it was a new install. I only had to resync my remotes. All is good