08-02-2020 04:03 PM
GOT IT BACK. Did everything here a dozen times. Called Verizon. We reset box. Then we reset the Fios remote (press "back" and "last" together till red light, punch in 3 numbers, 983 I think.) Still wasn't working. Accidentally switched input from HDMI to "TV" and lost my TV for a long while. Kept bouncing through all the inputs multiple times, with both Fios remote and TV remote. Minutes later TV came back. And with it, volume control. VZ rep didn't know why, but said maybe it was the switch from HDMI to "antenna", as he called it. Whatever it was, it worked for me. Nothing else here did. Good luck! 1 800 VERIZON. Ask for Steve.
Sounds like the input switching reset the HDMI pairing between the box and your TV. Next time try powering off the TV and the box. Remove the HDMI cable between them, turn both back on for 2 or 3 minutes, plug HDMI cable back in. That will usually reset the HDMI pairing and cause a new handshake between the two devices.
08-20-2020 10:01 PM
This is what has enabled the power on/off function of my Verizon FiOS remote paired to my SONY Bravia TV (KD-55X750H). I hope it proves helpful for other TV brands.
11-26-2020 03:45 PM - edited 11-26-2020 03:47 PM
I have same issue and have tried resetting remote several times and manually entered my LG model UB9500 number and volume and channels still don't work
The Fios remote should change channels on the Fios box, and volume on TV. It will not change channels on the TV. Remember to point the remote at the TV. It doesn't have to point at the Fios box. Also try removing the batteries from the remote for 5 minutes, then reprogram the remote.
11-27-2020 02:07 PM
I will try the battery recommendation. Yes, I know it doesn't change the TV channels. I was referring to the STB channels and the TV volume.
This was posted as a possible solution:
11-27-2020 03:51 PM
I had the same issue. I unplugged the HMDI to my AVR and plugged it directly to the TV and did an auto program, it worked.