Fois 1 remote does not work volume or turn on/off the TV

[#1]

Just got my Fios 1 yesterday.  I installed it and it works fine except for the remote,it will not operate the volume or turn the TV on or off.  I tried the vaiable or fixed section on the Audio but it does not work.  I have to use the TV remote.  Any help?

[#2 · Accepted solution]

Go to Menu > Settings > Voice Control > Fios TV Voice Remote > Program Voice Remote > Manual Setup > Press ‘OK’ to select.

Select the TV brand and model and follow the steps.

[#3]

Tried many times on LG SMART 4K and DOES NOT WORK! Looks like lots of Verizon customers are having same problem.

[#4]

my remote does work with volume on my Sony 65" XBR65X950G LED TV

tried all Verizon Fios One options - sect tv brand, changing cods, select model number - called Verizon - they sent out a new remote - same issue - they sent out a new Fios One Box - Same Problem - anybody else?