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Fois 1 remote does not work volume or turn on/off the TV

Fois 1 remote does not work volume or turn on/off the TV

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Contributor Robertlew
Contributor
Posts: 1
Registered: ‎06-19-2019
Message 1 of 4
(7,034 Views)

Just got my Fios 1 yesterday.  I installed it and it works fine except for the remote,it will not operate the volume or turn the TV on or off.  I tried the vaiable or fixed section on the Audio but it does not work.  I have to use the TV remote.  Any help?

3 REPLIES 3
MVP Edg1 MVP
MVP
Posts: 1,383
Registered: ‎06-24-2018
Message 2 of 4
(7,044 Views)

Go to Menu > Settings > Voice Control > Fios TV Voice Remote > Program Voice Remote > Manual Setup > Press ‘OK’ to select.

Select the TV brand and model and follow the steps.

Copper Contributor Chipper14
Copper Contributor
Posts: 5
Registered: ‎09-17-2019
Message 3 of 4
(6,117 Views)

Tried many times on LG SMART 4K and DOES NOT WORK! Looks like lots of Verizon customers are having same problem.

Contributor FotoGuy
Contributor
Posts: 1
Registered: ‎01-28-2020
Message 4 of 4
(43 Views)

my remote does work with volume on my Sony 65" XBR65X950G LED TV

tried all Verizon Fios One options - sect tv brand, changing cods, select model number - called Verizon - they sent out a new remote - same issue - they sent out a new Fios One Box - Same Problem - anybody else?

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