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Forward (advance) button invokes strange commands

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JimHough
Bronze Contributor I
Bronze Contributor I
Posts: 58
Registered: ‎04-20-2011

Forward (advance) button invokes strange commands

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When I'm playing a recorded show and hit the advance forward button several times, on occasion I'll get a strange command.  Usually it's the MUTE command.  That forces me to go into the MENU audio  settings and figure out how to turn in off.  It's not the same MUTE as the one on the remote that controls the TV's mute function.  It's the Quantum's internal MUTE - or whatever.  Very frustrating.  Other times hitting the Forward button several times in a row will churn up some other random command (can't  recall which).

 

Anyone seen this?

3 REPLIES 3
CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,978
Registered: ‎11-04-2008

Re: Forward (advance) button invokes strange commands

Message 2 of 4
(823 Views)

Does it happen on multiple boxes or just one?

IPC and/or VMS?

If it only happens on 1, can you swap them around to see if it follows the box or the location?

There have been reports that some TVs can cause interference of the IR signal. Could be garbling just enough to think it is a different command.


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JimHough
Bronze Contributor I
Bronze Contributor I
Posts: 58
Registered: ‎04-20-2011

Re: Forward (advance) button invokes strange commands

Message 3 of 4
(810 Views)

This just happens on my little remote box.

Not sure what IPC and/or VMS means.

 

What are you proposing I swap around?  The remotes?  I doubt that it's the remote.  There was no problem before the new GUI was released.  Now I get the same problems others are reporting - i.e. the nonresponsive volume control where you have to hit the button for every incremental increase in volume.

 

My suspicion is bad code.

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,978
Registered: ‎11-04-2008

Re: Forward (advance) button invokes strange commands

Message 4 of 4
(801 Views)

What model STB do you have?

IPC/VMS is the new Quantum boxes.

If you have a 7XXX model boxe, that is the older models.

By swapping around, I meant to move the malfunctioning box and put it in place of one that works properly.

Moving it will see if it is the location or the box.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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