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Fox News Pixelating and Freezing

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Contributor
Contributor
Posts: 1
Registered: ‎03-23-2020

Fox News Pixelating and Freezing

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Fox News channel has been problematic for weeks. Pixelating and freezing. Other channels are fine.  I rebooted everything including the ONT. Is there a website for Verizon to report the problem?

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Contributor
Contributor
Posts: 2
Registered: ‎12-28-2018

Re: Fox News Pixelating and Freezing

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Not just Fox. Same problem with Hallmark channels. I also rebooted with no better results.

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Gold Contributor I Gold Contributor I
Gold Contributor I
Posts: 845
Registered: ‎12-06-2010

Re: Fox News Pixelating and Freezing

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Next time it happens go into Settings>system info and look at the SNR for the affected channel. It should be at least 36db or better. Also check the SNR under OOB data. It should be at least 25db. If low, check your coax connections and splitter. Any of them could be bad.

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