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Fraudulent charges on my account

Fraudulent charges on my account

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Contributor Dmdarapt
Contributor
Posts: 3
Registered: ‎04-28-2016
Message 1 of 2
(385 Views)

I just recently checked my Verizon bill and saw that someone had purchased $186 extra worth of porn on my account, so far I have contacted tech support several times and they have refused to do anything sighting that it was a legitimate purchase. I can't afford to pay the bill. I had On-Demand canceled and disabled my router's wifi but the charges continue. If Verizon does not do something about this I will be canceling my service and switching to Comcast! This is absolutely outrageous!

1 REPLY 1
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 239
Registered: ‎07-06-2016
Message 2 of 2
(383 Views)

Hi Dmdarapt,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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