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Free TV Box? I think NOT?
tara102375
Enthusiast - Level 2
‎07-11-2013 01:54 AM

When I placed my order to upgrade my services and ordered my bios TV... I clicked for the box that said fee waived for life. It was a standard box but that is all I needed for my bedroom since I don't have an HD TV in there. When the service guy came he gave me what I thought I asked for. How would I know. I never had fios Tv be for. When I contacted a live representative after receiving my bill. I was told that is not what I ordered. I KNOW WHAT I ORDERED. Now I will be charged another 7 bucks on my bill every month for something I know I didn't want. When I asked if the situation could be rectified by changing the box I was told that because I didn't say anything on the original day when the technician was here that nothing could be done. I feel cheated and will every month I get my bill and see that extra 7 bucks on there. There was no order to sign when the guy left to enable me to see if I got what I asked for. Smiley Frustrated Is there any way to fix this so I can be a happy customer?

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Re: Free TV Box? I think NOT?
lacticacidtrip
Specialist - Level 1
‎07-11-2013 02:18 AM

If you are still in the initial 30-day trial period, call them back and tell them that either they can fix it or they can come pick up their equipment and cancel your contract. It's sad when a company makes a mistake and then their CSR tries to make the customer feel like he/she should have known better. Not a good way to start a relationship.

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