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Frozen Channel Guide

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amb880
Contributor
Contributor
Posts: 1
Registered: ‎07-01-2011

Frozen Channel Guide

Message 1 of 5
(5,668 Views)

My channel guide has been frozen on my screen for two days.  Luckily I haven't needed to watch tv in that particular rm... but I have unplugged the power cord for at least a couple of hours to try to reset the box (several times) & nothing seems to work.  The buttons on the receiver, nor the remote work as well.  Does this problem need to be fixed by a tech sending a signal to my box?  I just had this done a week ago, after being transferred to "five" different departments.

4 REPLIES 4
CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,978
Registered: ‎11-04-2008

Re: Frozen Channel Guide

Message 2 of 5
(5,656 Views)

Must be some sort of problem with your TV. If you remove the power cord from the STB and the guide is still showing, definitely not a box issue.


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Ian_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 68
Registered: ‎01-07-2011

Re: Frozen Channel Guide

Message 3 of 5
(5,652 Views)

I'm sorry you're having issues with our guide, I definitely want to help.  This issue sounds very interesting and I'm sure its been frustrating.  I've sent you a private message, please respond when you have a chance.  Thanks.

Ian_VZ
Verizon Support


Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

tzzmnndvl
Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎05-10-2011

Re: Frozen Channel Guide

Message 4 of 5
(5,622 Views)

in addition to unplugging the power cord, disconnecting and reconnecting the cable cord from the back of your STB should help as well. just sounds like you have a frozen signal. has happened to me a few times and jsut by unplgging the power cord and cable cord and plugging both back in has always solved the problem. hope this helps

eotd
Contributor
Contributor
Posts: 1
Registered: ‎07-04-2011

Re: Frozen Channel Guide

Message 5 of 5
(5,603 Views)
Had a similar incident with the guide always on. Found it to be a problem with a stuck remote button. Replace the batteries, bang it on your knee, pinch and rub the buttons and see if that dont fix it.
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